Job Description

About Us

Sandbox VR is the world's most advanced virtual reality experience, combining full-body motion capture with high-quality VR to create unforgettable adventures. Our new store is located at King George Hub in Surrey, BC, offering an easy commute with direct access to transit and amenities. Join us and help lead a team that's redefining immersive entertainment!

What You'll Do

Deliver a World-Class Guest Experience: Welcome guests, guide them through their VR journey, and ensure every moment is exceptional. Step in to handle guest escalations and provide guidance on retail offerings when needed. Technical Support & Troubleshooting: Master our proprietary VR technology as the go-to technical expert during your shift. Ensure all play areas and equipment are calibrated and assist guests with gear fitting while resolving minor technical issues. Maintain a Premium Environment: Keep the store, experience rooms, and equipment clean and organized to ensure a professional and inviting atmosphere. Shift Management: Act as an opener or closer, leading daily checklists, audits, and managing labor spend based on bookings and walk-ins. Proactively maximize walk-in potential during downtime. Shift Leadership: Conduct pre-shift check-ins, outline goals, and provide in-the-moment coaching to maintain performance and morale. Training: Help onboard and train new Guest Experience Guides and Leads, ensuring they complete e-learning courses and understand the full guest journey. No Prior Experience Required: We provide full trainingfor all employees--just bring your enthusiasm and leadership mindset!

What We're Looking For

Leadership Experience: 1+ year in retail or hospitality operations management (preferred). Strong leadership qualities with the ability to motivate staff and foster a positive work environment Team Player: Positive attitude, no egos, and a love for collaboration. Adaptable Problem Solver: Ability to think on your feet and handle unexpected challenges. Excellent communication skills, including phone etiquette and interpersonal abilities Proficiency in merchandising, pricing strategies, POS systems, and cash handling procedures Skilled in negotiation, marketing, budgeting, and administrative tasks such as bookkeeping Multilingual or bilingual capabilities are preferred to serve diverse customer bases effectively Exceptional organizational skills with the ability to manage time efficiently across multiple priorities Physical Readiness: Comfortable standing for long periods, lifting up to 40 lbs., and occasional stair climbing. Tech-Friendly: Basic computer/tablet skills and willingness to learn VR technology. Availability: Must be 18+ and available on weekends and evenings.

Perks & Benefits

Competitive hourly wage Comprehensive Health and Dental plan Employee discounts and free VR sessions Referral bonus program Opportunities for promotion (40% of roles are promoted internally) Paid sick time off Opportunity to earn tips from satisfied guests Comprehensive training and career development
Join us and lead the future of immersive entertainment! Apply today and help create unforgettable experiences for our guests.

Job Type: Permanent

Pay: From $19.00 per hour

Expected hours: 25 - 35 per week

Benefits:

Dental care Extended health care Flexible schedule Paid time off Store discount Vision care
Work Location: In person