Job Description

Nancy O's is looking for senior shift lead servers to join our wonderful team.

3 yrs + experience in relevant experience required

Summary of Position:

The right Server uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Server responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. Must be able to perform well in fast-paced environments. To be a successful server, you should be polite with our customers and make sure they enjoy their meals. A server at Betulla Burning also needs to be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.

JOB RESPONSIBILITIES & DUTIES

Greet and escort customers to their tables Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) Inform customers about the day's specials or features Assess customers' needs and preferences and make recommendations Up-sell additional products when appropriate Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization Communicate order details to the Kitchen Staff Serve food and drink orders Check customers' IDs to ensure they meet minimum age requirements to be on premises Prepare alcohol or non-alcohol beverages for bar and restaurant patrons Mix ingredients to prepare cocktails Restock and replenish bar inventory and supplies Stay guest focused and nurture an excellent guest experience Comply with all food and beverage regulations, including Serving It Right Check dishes and kitchenware for cleanliness and presentation and report any problems Arrange table settings and maintain a tidy dining area Deliver checks and collect bill payments Carry dirty plates, glasses and silverware to kitchen for cleaning Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) Follow all relevant health department regulations Provide excellent customer service to guests Presents him/herself professionally, e.g. clean uniform, well groomed. No opened toed shoes, no workout clothes, no uggs, no tank tops(guys), no logos. Maintains up to date knowledge of recipes, procedures and plating for all menu, special and promo items for which he/she is responsible To attend training courses and seminars as and when required To strive to study management subjects in preparation for future advancement

Qualifications:

Proven work experience as a Server Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS) Basic math skills Attentiveness and patience for customers Excellent presentation skills Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment Active listening and effective communication skills Flexibility to work in shifts Food safety training is a plus Well organized, shows a sense of urgency; able to track multiple orders and multi task Works well under pressure Team player, works productively with others
Job Types: Full-time, Part-time, Permanent

Pay: $20.00-$23.00 per hour

Benefits:

Casual dress Flexible schedule Store discount
Ability to commute/relocate:

Prince George, BC V2L 3E6: reliably commute or plan to relocate before starting work (required)
Experience:

serving: 3 years (required)
Licence/Certification:

Serving It Right (required)
Work Location: In person