Job Description

About Us

Crock A Doodle is Canada's premier paint-your-own-pottery studio, with over 30 locations across the country. We bring people together to create, laugh, share, and grow through hands-on pottery painting experiences. Our customers transform ready-to-paint pottery into personalized masterpieces, which we professionally glaze and kiln-fire to a brilliant finish. These unique creations become functional dishware, cherished keepsakes, and thoughtful gifts.

About the Role

As a Shift Lead, you will play a key role in delivering a fun and engaging customer experience while overseeing studio operations. You'll lead shifts, support the team, and ensure our studio remains clean, organized, and fully stocked. This role requires a mix of creativity, time management, leadership, and strong customer service skills.

Key Responsibilities

Customer Service & Sales

Create a welcoming, fun, and engaging environment for customers of all ages. Provide exceptional customer service, ensuring a memorable experience that encourages repeat visits and word-of-mouth referrals. Assist customers with pottery selection, painting techniques, and project ideas. Answer phone and respond email inquiries, assist with party and group bookings, and follow up on leads. Host birthday parties, school events, corporate team-building sessions, and other group events. Promote studio events, classes, and special programs.

Studio Operations & Cleanliness

Maintain an organized, clean, and inviting studio space. Ensure supplies, paints, and bisque inventory are well-stocked and properly displayed. Assist with merchandising and seasonal displays.

Production & Kiln Operations

Ensure quality control in glazing and kiln-firing customer pieces. Load and unload the kiln safely and perform routine kiln maintenance. Pack finished pieces following studio standards. Assist with social media content creation to promote studio activities.

Additional Responsibilities:

Team Leadership & Training: Assist in training new team members and provide guidance during shifts to maintain excellent customer service. Problem-Solving & Conflict Resolution: Handle customer concerns or issues professionally and efficiently, ensuring customer satisfaction. Cash Handling & Opening/Closing Duties: Assist with daily transactions, balancing the register, and securing the studio at opening/closing. Marketing & Community Engagement: Help promote the studio by engaging with the local community, schools, and businesses for partnerships or events.

Qualifications & Experience

Ability to work independently and take initiative while also being a strong team player. Customer service experience in a retail or restaurant setting. Sales experience with a strong ability to engage and assist customers. Experience facilitating events or working with groups is a plus. Patience and enthusiasm for working with children and people of all ages. Creativity and a passion for arts are a bonus!

Additional Qualifications:

Ability to multitask in a fast-paced environment. Strong organizational skills and attention to detail. Basic computer skills (for booking systems, emails, and social media). Ability to lift up to 25 lbs (for moving inventory, kiln loading, etc.).

Why Join Us?

Fun and creative work environment. Opportunity to lead, inspire, and grow with a vibrant team. A rewarding role where you help people create lasting memories. Hands-on experience kiln operation.
If you're an energetic, customer-focused leader who loves creativity and fun, we'd love to hear from you! Apply today and be part of our colorful world at Crock A Doodle!

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

Tips
Benefits:

Casual dress Flexible schedule On-site parking
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Evening shift Monday to Friday Weekends as needed
Work Location: In person