Job Description

:Position SummaryUnder the direction of Assistant Operations Manager, Gordon Ramsay Steak, this position is a part of the management team and is responsible for managing front of house operations during their shift. The responsibilities of this position include creating an exceptional dining experience for guests from the moment they enter the restaurant. The Shift Manager ensures adherence to the Company\'s policies and procedures, leads by example, supports Great Canadian\'s learning environment and fosters a safe and welcoming work environment for all team members. The incumbent must be willing to assume a flexible work schedule including working evenings, weekends and holidays.Key Accountabilities

• Oversee opening, running, and closing duties of the front-of-house team, ensuring all areas of the restaurant are ready for service and maintained throughout the shift
• Lead the front of house team to in creating an exceptional fine dining experience for all restaurant guests
• Ensure guests are warmly welcomed and resolve all enquiries and complaints effectively. Ensure every guest receives exceptional service from arrival to departure
• Complete shift reports, tracking quality and guest issues, and report to management and the next shift
• Provide menu suggestions and pairings to guests exhibiting extensive knowledge of food and wine service in a fine dining environment
• Lead, train, and support the front-of-house team during the shift. Foster a positive work environment and encourage teamwork
• Maintain high standards of cleanliness and organization. Ensure all service standards and procedures are followed, including proper presentation and handling of food and beverages
• Complete required checklists and reports, and ensure cash handling procedures adhere to company policy
• Verify time and attendance, assign shift work assignments, ensure appropriate coverage while minimizing operating costs
• Build rapport with guests, regulars, and personalize their dining experience. Handle special requests and VIP guests with particular attention to detail
• Coach and develop team members with a focus on guest service and menu knowledge
• Conduct team member training and performance management activities, and provide leadership to meet exceptional service levels for all guests
• Actively participate in the recruitment and onboarding of team members and in departmental meetings
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Perform other duties as assigned.

Education and Qualifications

• A minimum of 5 years experience working in a restaurant, 2 years of which in a supervisory position.
• Post-secondary certificate in hospitality and/or restaurant management is an asset.
• Exceptional customer service orientation and customer service skills.
• Possess extensive knowledge of food and wine service in a fine dining environment.
• Excellent verbal communication and interpersonal skills.
• Strong knowledge of MS Office; prior Squirrel POS system experience is an asset.
• Highly organized with the ability to multitask and meet multiple deadlines in a fast-paced environment.
• Able to work independently and lead the activities of others.
• Serving it Right or certification or the ability to obtain is required.

Work Environment Considerations

• Regular office, restaurant and casino environment, standing or walking for long periods of time, non-traditional work hours may be required in certain circumstances

About Us:GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming