Job Description

Title

Shelter Service Worker

- Casual (On-Call): 4 - 12 hour shifts (as needed)

Flexibility available as determined during Hiring Process and as approved by Programs & Services Director on an ongoing basis.

Reports To

The Manager of Programs & Services

Divisions Served

Programs & Services and the entire Organization

Summary of Position

Shelter Service Workers (SSWs) provide support and service to Downtown Mission (DTM) Clients who present at DTM looking for shelter, food or other types of support. Service is provided in a timely manner with compassion, respect and patience for the Client and all others at the Mission. Service will be provided in accordance with procedures and abiding by rules and limits as set by the Director of Programs and Services.

They provide aid to Clients to deal with the challenges in their everyday lives which includes assisting people in crisis situations and following up with them to make sure that their situation has improved - many Clients present with multiple mental health and/or addiction issues.

Education

High School Diploma

Degree, Diploma or Certificate in a relevant Social Service Discipline or 1+ years of front-line service to vulnerable adults.

Knowledge and

Experience Required

Knowledge of vulnerable adults experiencing or at-risk of homelessness Knowledge of concurrent mental health disorders and substance abuse Knowledge of loss and separation, family crisis, poverty, disability, unemployment, resettlement, homelessness, mental health issues, addiction, abuse and other relevant topics in the Social Services Sector Knowledge of Community Resources, what they offer and their availability to help those who might require their services

Skills and Qualities

Required

Empathy, Compassion, Patience, Strong interpersonal skills, Good Verbal and Written Communication Skills, Excellent observation skills, Ability to de-escalate difficult situations, Strong listening skills, Effective problem solver, Time management and multi-task, critical thinking and problem-solve, Eager to work with a diverse Team and support diverse clients, Can lift to 20 pounds (9.07 Kg)

Other Requirements

Must be over 18 years of age

Have access to reliable method of transportation

First Aid, CPR, Mental Health First Aid Certifications preferred

Knowledge of Naloxone and its function to reverse opioid toxicity preferred

Valid Driver's License with clean Driver's Abstract preferred

Experience with using Office 365 Suite preferred

Experience with HIFIS is an asset

Duties and Responsibilities

Clients are tended to in a timely fashion with compassion, dignity, and understanding

Compliance with all Downtown Mission Policies and procedures

Apply Health and Safety and promote health and safety as everyone's responsibility

Build Trust and Respect - treat people with dignity, respect, and fairness, listen to others, consider opinions and ideas; share thoughts, feelings, and rationale for decisions made, operate with integrity

Cooperate with Team and Management by actively listening, being genuine, valuing other points of view, respecting the diversity of the team, and responding to needs

Convey information and ideas clearly through a variety of mediums to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Oversee assigned areas to ensure security and safety of Clients, Team Members, Building and Property

To apply submit your resume and cover letter to HR@downtownmission.com

The Downtown Mission serves as sanctuary to all in answer to the call of the Gospel. Through outreach, we offer food and shelter for the body, nurture for the spirit, advocacy, and opportunities for human growth, embracing those seeking care and support

Job Type: Casual

Pay: $19.00-$21.00 per hour

Benefits:

Casual dress On-site parking Paid time off Vision care
Application question(s):

What is your highest level of education?
Experience:

Social Service: 1 year (required)
Work Location: In person