Job Description

Shelter Support Worker

We are looking for a respectful and empathetic term part-time Shelter Support Worker (SSW) to join our team at Agape House in Steinbach, Manitoba. Who are we? In 1985, a group of concerned citizens recognized the lack of a safe place for women and children experiencing domestic violence, so they gathered their resources and established Agape House.

At Agape House, we are client-focused and rely heavily on trust, compassion, and integrity to support our community. We serve a diverse array of clients who are in a difficult season; it is our mission to empower those who are experiencing family violence by providing safe shelter, information, counseling, and ongoing support to our family of clients.

The role:
We are looking for someone to join our team as a Shelter Support Worker (SSW). It might be you if any of this resonates with you: you want to make an impact in your community; you want to serve and support at-risk families; you understand the sensitivity and privacy of others; you are comfortable with every day being different; you thrive in fast-paced environments; you love to think outside the box.

Here are some of the responsibilities:
You'll take care of client intake and departures, including documentation and support.
You'll assist client's by providing all types of support (everything from risk assessments and counselling referrals to meal planning and movie nights) - both practical and relational.
You'll respond to crisis line calls to provide assessments, support, and referrals.
You'll ensure the shelter environment remains a healthy living space by completing daily cleaning tasks
You'll be responsible for all evening and weekend client and shelter support responsibilities.
You'll help create a safe space for clients by ensuring a clean and functioning place to live.

Here is what makes you stand out from the crowd, but not required:
Previous experience (it's an asset, not a requirement) in working with people who have experienced addictions, trauma, or abuse.
You have an education in a field like community services, justice, health care, or social work.
You are energetic, proactive, and self-aware,
Able to follow systems and processes but know when to think outside the box to find the best solution.

Required:
o Possess a valid Manitoba drivers' license, including your own vehicle
o Cell Phone
o Able to successfully complete a Driver's Abstract, Criminal Record Check, Child Abuse Registry Check, and Adult Abuse Registry Check.
o Scheduling flexibility:
- As the Shelter and Crisis line operate 24/7, scheduling flexibility is a requirement
- All support staff must have some available for day, evenings, and overnight shifts.
- Able to provide coverage in emergency situations
- Shifts are rotating and blended (e.g., evenings, days, weekends and overnights)

Note: Shifts will be based on shelter needs, with a focus on overnights.

Here are some of the things you can expect if you decide to work with us:
A competitive salary based on the current collective agreement
Shift premium for hours worked after midnight
Wage premium for shelter experience, Applied Counselling or Bachelor's Degree in Social Work, Psychology, Sociology, Counselling, Criminology, Human Rights or a Women's Studies Degree
Employee Assistance Plan for all staff
Ongoing external Professional Development plus internal staff meetings and training
Opportunities to advance your career within the organization
Potential to join pension and health benefit plan
Competitive vacation, sick, and mental health leave/day plans
A supportive and empowered work environment.

We would love to meet you. We appreciate you taking the opportunity to consider this position and for submitting your resume, only those selected for the interview process will be contacted.

Salary starting at $19.62 per hour
Expected hours: 24 - 80 hours bi-weekly (term position). The position is a blend of midnights, evenings, weekends, and day shifts. The position will begin as soon as possible, and the term will end on May 20th, 2026, and has the potential to be extended. The position can end at any point within the term, and 2 weeks' notice will be given.

Job Types: Part-time, Fixed term contract
Contract length: 4 months

Pay: $19.62 per hour

Expected hours: 24 - 80 per week

Benefits:

Casual dress Employee assistance program On-site parking
Work Location: In person