Job Description

This position is open to all applicants

This position requires union membership

Wage -

Grid 10 $25.95/hr

Status:

Permanent Full-Time

Location:

House of Hope Emergency Shelter

Reports To:

Program Coordinator

Schedule:

Wednesday to Saturday 4:00 pm to Midnight - with the availability to pick up a 5th shift when necessary.

Position Summary

We are currently seeking a

Shelter Support Worker

to join our dedicated team. This vital role supports shelter guests through compassionate care, advocacy, safety, crisis intervention, and connection to resources. You will be a key part of a 24/7 team that helps guests stabilize, plan next steps, and feel seen and supported--no matter their circumstances.

Key Responsibilities

Shelter Support & Intake:

Conduct guest intakes and provide orientation and support upon entry Respond to crises, perform risk assessments, and offer emotional support Support guests with goal setting, referrals, and life skills development Provide harm reduction supplies and administer Naloxone when necessary

Cleaning & Safety:

Perform daily cleaning, laundry, and sanitation of shelter spaces Conduct room/wellness checks and maintain a secure environment Handle biohazard cleanups and safely manage spaces used by substance users

Record Keeping & Communication:

Maintain accurate case notes and incident reports Track guest appointments and medication dispensing (as instructed by medical professionals) Use Office 365 Teams for documentation and internal communication Brief incoming shift staff to ensure safety and continuity

Collaboration & Community Engagement:

Liaise with local agencies to coordinate care Attend team meetings, trainings, and participate in ongoing professional development

What you bring:

Diploma in a related Human or Social Services field (or equivalent combination of education/experience) At least 1 year of related experience working with vulnerable populations Strong communication, de-escalation, and crisis management skills Ability to work independently and as part of a team across multiple shifts Deep understanding of trauma-informed care, harm reduction, and culturally safe practices Excellent organizational, documentation, and boundary-setting abilities

Required Training or Willingness to Obtain:

First Aid Level 1 Mental Health First Aid Naloxone administration De-Escalation Techniques Trauma-Informed Practice Cultural Awareness Workplace Bullying & Harassment Professional Boundaries and Ethics Confidential Record Keeping

Working Conditions

Wednesday to Saturday shift, 4:00 pm to Midnight

Some work alone with remote support from other locations Moderate physical demands (cleaning, lifting laundry, receiving donations) High mental/emotional demands due to guest complexity (e.g., substance use, mental health, trauma) Availability to pick up a 5th shift

Why Join Cedar Strong?

Make a meaningful impact in the lives of individuals experiencing homelessness

Be part of a collaborative and compassionate team Participate in ongoing training and development opportunities Unionized position with fair compensation and job security
Job Type: Full-time

Pay: $25.95 per hour

Expected hours: No more than 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care Wellness program
Ability to commute/relocate:

Hope, BC: reliably commute or plan to relocate before starting work (required)
Experience:

Microsoft Office: 2 years (required) Shelter Support Worker: 3 years (required)
Location:

Hope, BC (preferred)
Work Location: In person