Job Description

Men's Emergency Services

Men's Emergency Shelter

Shelter Support Worker

Weekends, Nights

Part-Time, 1 Year Contract

1 Position

Wage: $23.43 Per Hour

Posting No. MS0595

POSITION SUMMARY:

The Shelter Support Worker will work as part of a team to provide practical support and advocacy to service users from a client-centered, trauma informed, harm reduction and anti-racist, anti-oppressive perspective.

KEY RESPONSIBILITIES:

Monitor and interact with residents on all shifts, acting as part of the case management team and participating in the development and implementation of individualized case plans

Maintain security of residents and buildings on all shifts

Perform essential residential functions, e.g., intake, documentation and records and reporting

Communicate with members of the case management team on issues regarding residents stays

Process information, both written and by computer

Communicate with manager, team and a variety of community resources

Work with, and provide direction to, volunteers and students, providing support and instruction to ensure policies and procedures are followed

Work safely, identify any health and safety concerns and report to management, and follow Mission Services' workplace health and safety policies and procedures at all times

Other duties as required to ensure the continuation of services to residents

QUALIFICATIONS:

Successful candidates will hold at minimum a diploma in Social Service Work, Addictions or degree in Social Science

Understanding of addictions issues and/or crisis shelter operations

Strong interpersonal skills

Must be able to work independently and effectively as part of a team

Excellent written and verbal communication skills

Computer-literate; familiar with Microsoft Office

Knowledge of workplace health and safety

Committed to upholding the organization's mission, values and standards

Second language is an asset

HOURS OF WORK:

Weekends Only

Both Saturdays and Sundays from 7:00PM to 7:00AM (required to be at work 15 minutes before scheduled shift time to participate in shift change)

REQUIREMENTS:

Police Vulnerable Sector Check

Two-Step Tuberculosis Skin Test

COMPENSATION:

Hourly starts at $23.43 per hour

To apply for this position, please send your cover letter and resume by 5:00PM on September 2, 2025, to:

Julia Paul, Program Manager, Men's Emergency Services

Email to Jpaul@mission-services.com

To ensure that Mission Services follows a fair, consistent recruitment and selection process, candidates may be selected for interview once the posting closes as per the date noted in this posting

At Mission Services of Hamilton, we value diversity in our employees and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.

We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+ communities, and people living with disabilities, and those with lived experience of homelessness, mental health difficulties and addictions.

Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment. We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

Job Type: Part-time

Pay: $23.43 per hour

Work Location: In person

Application deadline: 2025-09-02