Job Description

The Homelessness Society of the Bow Valley (HSBV) is seeking community-minded professionals to join us in offering our Emergency Winter Shelter program for individuals in need of a safe place to rest during the coldest months of the year.

Building a professional, positive rapport with Shelter Guests, community partners, and other HSBV team members through empathy and care will be an essential part of the Shelter Support Worker role.

General Accountabilities:

Shelter Support Workers will welcome Shelter Guests, implement program policies and procedures, maintain a clean, safe environment, and provide Shelter Guests with referrals and information on community resources. HSBV takes a low-barrier approach and 'meets each individual where they are at.' Successful candidates must be a strong communicator as well as organized and empathetic.

The Emergency Winter Shelter program operates seven (7) days a week and shifts will be scheduled between the hours of 9:00 PM to 10:00 AM.

Evening shifts will be scheduled for eight (8) hours per night (9:00 PM MST to 5:00 AM MST) Morning shifts will be scheduled for five (5) hours per day (5:00 AM MST to 10:00 AM MST)

Equal Opportunity

HSBV is dedicated to advancing employment equity and building a diverse, inclusive workplace that reflects the communities we serve across the Bow Valley. We encourage applications from all qualified individuals, including those from equity-deserving groups, such as women, Indigenous Peoples, persons with disabilities, visible minorities, and 2SLGBTQIA+ individuals. We evaluate all candidates based on their skills, qualifications, and suitability for the role. We are committed to providing a recruitment and employment experience that is accessible and low-barrier. If you require accommodations at any stage of the hiring process, please contact Jessica, Executive Director, via email (jessica@bowvalleyshelter.ca).

Core Tasks:

Facilitate Guest Building and Sleep Check-Ins & Check-Outs Maintain and update program databases with a high level of accuracy and attention to detail Support completion of incident reports, as needed Confidently implement and enforce program policies, rules, and procedures Attend mandatory team training and meetings Support feedback sessions with Shelter Guests, as needed Participate in staff feedback sessions and regular 1-on-1s with the Program Manager Ensure the Shelter space is clean and maintained in accordance with public health directives Check and respond to phone, Facebook, and email inquiries during Shelter hours Refer Guests to community services and programs, as required Offer pre-made meals and snacks to Shelter Guests in accordance with public health directives Uphold HSBV's mission, vision, and values within program delivery Maintain HSBV's commitment to creating a safe, inclusive and compassionate environment for all Guests, staff, and volunteers General administration tasks to support program development, including but not limited to: fund development, communications, and general program development

Abilities and Experience:

Must be able to work morning, evening, overnight, and weekend hours -

Required

Must be able to work statutory holidays -

Required

Clean criminal reference check and vulnerable sector search -

Required

Able to connect well with diverse groups of people -

Required

Reliable transportation to and from the Shelter in Canmore -

Required

First Aid & CPR -

Required

Previous experience in the social service or related field -

Asset

Knowledge of local resources available in Bow Valley -

Asset

Naloxone training -

Asset

ASIST training -

Asset

Trauma-informed & non-violent intervention training -

Asset

Interpersonal Qualities:

Confident, personable, empathetic, and approachable nature Comfortable working independently without direction Collaborates with team members Follows privacy and confidentiality procedures and exercises discretion and good judgment when handling sensitive information Effective problem-solving skills and confidence in conflict resolution Confident in crisis intervention and employing de-escalation techniques

What We Offer:

End of season retention bonus (10% of hourly wage for every hour worked, paid out at the end of the shelter season) A lateral approach to team management that values open and honest communication Professional development opportunities Playing a key role in providing an essential service to the Bow Valley community Ability to gain valuable experience in the social services sector Opportunity to be creative, take initiative, develop leadership skills, and be part of a growing organization dedicated to serving the community

To apply for this position, please email your cover letter and resume to info@bowvalleyshelter.ca.

Job Types: Full-time, Part-time, Casual, Seasonal
Contract length: 5 months

Pay: $25.50 per hour

Work Location: In person