Job Description

Description :The Shelter Supervisor upholds The Mustard Seed\'s ministry mission by maintaining a high level of professionalism and showing respect to everyone who enters the space and to the local residents. Reporting to Shelter Manager, the Shelter Supervisor manages the daily operations of the shelter. This individual also oversees the recruitment, training, and performance management of the staff. Daily responsibilities for this role include crisis intervention, conflict resolution, and coaching conversations.The Mustard Seed is a certified Best Christian Workplace and humanitarian organization whose vision is to build community, grow hope and support change. The Mustard Seed combats the root causes of poverty throughout Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services \xe2\x80\x93 food, clothing, and shelter, and is now increasing our support services \xe2\x80\x93 health & wellness centers, education, and employment coaching, as well as permanent supportive housing to those living in poverty within Alberta and British Columbia.Employment Type: Full-Time
Schedule: Sunday to Thursday, 8:00 am to 4:00 pm
Reporting to: Shelter Manager
Location: Central Shelter, Edmonton, ABMAJOR DUTIES AND RESPONSIBILITIES

• Champion a positive team dynamic and serve as a constructive ambassador for The Mustard Seed.
• Lead the shelter team, ensuring daily tasks and responsibilities of support staff are completed.
• Oversee efforts to build trusted relationships with vulnerable citizens who utilize The Mustard Seed\'s programs and services.
• Ensure the shelter team maintains a strong, visible presence across the property, identifying and addressing opportunities to optimize safety and build community.
• Prioritize and provide solutions to staff concerns and guest issues.
• Ensure that clients\xe2\x80\x99 records and information are kept confidential, updated, and secure.
• Plan and execute "housing first" programs that engage our guests, offering them fellowship, hope, and healing.
• Provide consistent feedback to team members and conduct monthly one-on-one meetings.
• Train, supervise, schedule, and evaluate the shelter team while promoting professional growth.
• Handle daily operations of the shelter.
• Recruit and train team members, supporting HR by submitting necessary forms and conducting interviews.
• Manage the performance of team leads and support staff.
• Establish and enforce shelter policies and procedures.
• Collaborate with the Shelter Manager to create and implement innovative programs and develop schedules, reports, and budgets for the shelter.
• Support and manage conflict resolution as necessary.
• Coordinate with the Health and Safety Analyst to uphold and promote The Mustard Seed\'s Health and Safety policies.
• Facilitate and participate in all required meetings and activities.

MINIMUM QUALIFICATIONS AND SKILLS

• Post-secondary Degree or Diploma in a relevant discipline is preferred.
• 1+ year of leadership experience.
• Minimum of 2 years working in a frontline role.
• Demonstrated leadership abilities with strong interpersonal and communication skills.
• Proficient in providing both positive and constructive feedback.
• Effective problem-solving capabilities.
• Experience and knowledge in addressing mental health issues and addictions.
• Self-motivated with the ability to collaborate in a cross-functional team.
• Proficiency in Microsoft Office Suite and relevant software.
• Maintain a high level of professionalism.

WORKING CONDITIONS

• The Mustard Seed Central Shelter operates 24/7, necessitating the Shelter Supervisor to carry and delegate responsibilities as needed.
• Occasionally, the role may require working beyond regular working hours to address urgent matters and ensure smooth operations.
• This position is often fast-paced and requires moderate amount of mental effort to successfully accomplish the essential job functions such as responding to clients, intense situations (including traumatic incidents) and analyzing information, problem solving and providing information.
• The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests.
• This position involves working in a challenging and potentially volatile environment where you may encounter racial slurs, name-calling, and derogatory comments from community members. It requires resilience, conflict resolution skills, and the ability to maintain professionalism and composure in the face of adversity. Training and support will be provided to ensure your safety and well-being.
• This position requires the training in usage of a two-way radio communications; MS Office based computer programming, as well as the CCM database system, FDARP, FOIP, First aid, NVCI, and SafeTalk

ADDITIONAL REQUIREMENTS

• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.
• An employment background check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed\xe2\x80\x99s Employment Values during their employment at The Mustard Seed.

COMPENSATION & BENEFITS

• The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our

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The Mustard Seed