Job Description

This role is a female-specific role.
POSITION OBJECTIVE:
This position is accountable to the Shelter Manager in providing a welcoming, safe, and secure environment to the men and women living in the First United Church's 24/7 emergency shelter. Under the immediate direction of the Shift Supervisor, the Shelter Resource Worker will be a daily presence at the First United Church to provide support to the men and women in the areas of relationship development and community engagement while performing a variety of duties to ensure the smooth operation of the emergency shelter.
DUTIES AND RESPONSIBILITIES

• Create a safe, welcoming and calming environment for the men and women staying with the First United emergency shelter and for the community using our services. Engage and develop relationships with each individual through active listening, program offerings, access to our services and being a steady presence throughout all areas of the First United Church. Will work mainly with the shelter residents.

• Act as the first point of contact for men and women staying in the First United Church emergency shelter. Welcome new and returning users of the emergency shelter at First United Church by completing intakes, discussing shelter guidelines, policies and procedures, and ensuring basic shelter, food and hygiene needs are met.

• Maintain the smooth operation of the emergency shelter by knowing who is in the building, doing regular counts and check-ins, managing the entrance door and graciously declining entry to non-shelter users when our day program closes, doing room/bathroom checks regularly. Monitor the showers and ensure clear of refuse for use by the next community member. Provide assistance to the Shift Supervisor as needed.

• Ensure shelter residents are aware of meal times and when the sleeping areas are open making them accessible and ready for use at the appropriate times. Provide access to work lockers as needed.

• Maintain daily documentation and information sharing through HIFIS, incident report forms, statistic reporting, attending bi-weekly Shelter Resource meetings and bi-yearly all-staff meetings. Share community information to all staff and the community as it pertains to our daily work at the First United Church. Liaise with the Shift Supervisor/Assistant Shelter Manager and Shelter Case Planners with concerns and complete Community Care Referrals.

• Participate as a team member of the whole First United church organization. Stay knowledgeable of and be active in programs, services and special projects. Use this knowledge to engage shelter residents in participating in volunteer work, Advocacy, Clinical Outreach team, Supportive funding, and other programs when appropriate.

• Stay observant of the environment and provide calming interventions as required to ensure the safety of everyone and policies are being respected.

• Provide first response to crisis intervention as required by practicing NVCI strategies. Communicate with team members, Shift Supervisor and/or Manager of Shelter Services and work alongside them to de-escalate and resolve situations. Call for Emergency Medical Assistance when appropriate and calling the on-shift First Aid Attendant for all injuries to staff and community members regardless of the severity. Report all incidents, observations, and unsafe conditions through the proper channels and on the computer.

• Participate with the general cleanliness and organization of the First United Church Emergency Shelter including all common areas, washrooms, and sleeping areas. Dispose of belongings that have not been left in a designated spot, or when a shelter resident no longer uses the shelter services. Assist residents to downsize their belongings.

• Other duties as required.

• Men need to announce themselves when entering the Women's Dorm area.

SCOPE OF RESPONSIBILITY
Supervisory/Management responsibility:
None
Latitude:
The nature of working in an emergency shelter is stressful and often will be supporting clients in crisis brought about by diverse life events and experiences. The Shelter Resources Worker must have the ability to function independently and under pressure, while managing a multitude of other emergency tasks. If clarification is required, it is expected that the incumbent will request further direction from the Shift Supervisor and/or Manager of Shelter Services.
INTERNAL/EXTERNAL RELATIONSHIPS:

• Regular communication is maintained with all levels of staff and management. Communication is also maintained with management and co-workers as work is assigned and completed, and information exchanged on an ongoing basis.

• The Shelter Resource Worker is to seek input or to exchange information about regular duties with the Shift Supervisor, Assistant Managers and/or Manager of Shelter Services.

QUALIFICATIONS

• Effective working relationship building skills and boundary setting with vulnerable populations.

• Ability to discern relevant information, apply critical thinking and facilitate the resolution of challenging situations using diplomacy, tact, and persuasion.

• Exceptional communication skills required (written and verbal) and the ability and experience of dealing with and de-escalating conflict in a fluid work environment is essential.

• Demonstrated ability to use computer/technology such as: Outlook - E-Mail, HIFIS (client data), Word/Excel, Timecard/Payroll Software, fillable forms, etc.

• Demonstrated a strong community member focused philosophy in all interactions.

• Demonstrated a high level of initiative, self direction, flexibility, and ability to adapt to, lead and manage change/changing situations.

• Willingness to participate and show initiative to participate in community events and applicable training.

EDUCATION

• Minimum Grade 12.

• Related training in non-violent crisis intervention.

• Basic First Aid Certification.

WORK EXPERIENCE

• A minimum of one year previous experience working in community based services providing direct services to "at risk" populations who have social/lifestyle risks Demonstrated experience working successfully with marginalized populations and those living in poverty

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
WORK SCHEDULE: Wednesday - Friday, 12am-8am
JOB CLASSIFICATION & WAGES:
Bargaining Unit (unionized position)
$27.05 per hour
An employee shall be paid a $0.25 premium for shifts worked from 12am to 8am.

Skills Required