Job Description

Job summary

Under the supervision of the Director of Housing and Harm Reduction, the Shelter Program Manager is responsible for overseeing the day-to-day operational needs of the Shelter, ensuring the completion of all program objectives, adherence to agency rules and regulations, and the safety and cleanliness of the Shelter at all times.

Duties and Responsibilities

Oversees the Shelter operational day-to-day activities including development, planning, and implementation of all program components; building operations and maintenance oversight; community monitoring; and all other Shelter activities.

Through delegation, manages the Shelter supplies through routine inventories, supply lists, and purchasing communications as appropriate.

Supervises through delegation to the Shelter team, all guest activities ensuring the timely response to questions and concerns are completed in accordance with requirements, rules, and regulations.

Oversees the approval/denial of the admission of a guest as outlined in the Procedure Manual and the coordination of bed assignments, and other daily Shelter-related routines.

Ensures new guests receive and understand program requirements, rules, and regulations.

Understands and reviews program schedule A and budgets to prevent programmatic drift.

Through delegation to the Shelter team, ensures all housekeeping is completed as needed.

Ensures all Shelter and surrounding community issues including those that foster disharmony, harm to self or others, or criminal activity are addressed in a professional, appropriate, and timely manner.

Reviews all written violations, incident reports, and staff log narratives for appropriateness, completion, and follow up with guests, staff, Management, and other members of the Leadership Team.

Documents and notifies the Department Manager off all serious guest concerns, potential workflow problems, and/or any exceptions to policy that could impact program flow and security as appropriate.

Maintains knowledge of fire, safety, health, and work standards to ensure a safe and positive environment for all.

Provides emergency assistance to guests and co-workers as necessary.

Provides informed Shelter tours as need to elected officials, funders, donors, and community stakeholders.

Program Oversight

Through effective communication, ensures agency goals and activities comply with Agency policies, mission, purpose, and core values.

Ensures agency programs are available to eligible people regardless of religious belief or affiliation, race, color, national origin, handicap, or sexual orientation.

Updates approved forms and manuals as directed.

Directs available resources in accordance with established guidance, policies and procedures, and goals and objectives.

Maintains up-to-date local and regional resource information and disseminates it to staff as appropriate.

Role models positive, professional behavior including through appearance and communication with others.

Supports community engagement and collaboration by developing relationships with other service providers including but not limited to mental health, partner organizations, and other stakeholders.

Maintains grounds security at all times.

Ensures confidentiality and data privacy standards are met or exceeded at all times.

Attends trainings to stay up to date on best practice standards and ensures that the Shelter remains in contract compliance with funders.

Attends and participates in one-on-one meetings with the Department Director, regular staff and Leadership meetings, and team building gatherings.

Serves as liaison between the Shelter and other social services and/or public safety agencies.

Oversees the timely collection and entry of data by the Shelter team.

Attends community meetings as requested by the Department Manager.

In coordination with the Director of Strategic Operations, Finance Manager, Executive Director, and other members of the Leadership team, develops and oversees department budget.

Other duties as assigned.

Staff Oversight and Supervision

Supervises all Shelter day-to-day staffing activities including, training and development, scheduling, and oversight.

Oversees the development of direct report daily, weekly, and monthly schedules with workloads that achieve program objectives without unnecessary overtime.

Ensures Staff performance meets or exceeds program goals and objectives through communication with the Director of Strategic Operations, other members of the Executive Leadership Team, service providers, and external program representatives.

Facilitates regular team meetings and direct report one-on-ones, providing informational updates, trainings, feedback, and opportunities for communication.

In coordination with the Director of Strategic Operations and/or Department Manager, interviews all Shelter Culinary Program new hires.

Facilitates Shelter related orientations and trainings.

Provides disciplinary action for employee performance improvements and accommodations to the Shelter team.

Completes Employee Appraisals

Ensures direct reports receive and understand Shelter related policies and procedures.

Other related duties.

Qualifications

Education:

Bachelor's degree (B.A.) or equivalent from a four-year college or technical school; or three to five years related social work and/or non-profit program management experience and/or training; or equivalent combination of education and experience.

Experience:

Human services experience dealing with issues unique to homelessness, substance abuse, mental health, and physical disabilities preferred.

Specific knowledge and experience with Twelve Step philosophy, addiction and recovery is also preferred.

Two years of Program Management experience required.

Six months to 1 year-experience providing direct social work and/or case management experience to vulnerable populations, including at least one-year training and staff.

Skills & Abilities:

Has exceptional people skills.

Possesses a natural ability to show compassion and empathy while also being firm, fair and consistent in upholding the rules of the shelter. Modifies words and actions by gauging individual needs and the state of mind of guests and residents.

Understands the basic principles and practices of hiring, supervising, training, and evaluating staff.

Possesses a general understanding of employment laws and collective agreements as it relates to managing staff.

Is comfortable working both independently and in collaborative settings.

Implicitly understands how to de-escalate situations to encourage the best possible outcome.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of volunteers, shelter guests and employees of the organization.

Computer Skills

To perform this job successfully, an individual should have knowledge of: Database Software; Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Gmail); Presentation software (PowerPoint).

Conditions of Employment

Obtain and maintain an approved Criminal Record Check

Must sign and agree to the Conflict of Interest, Code of Conduct and the Oath of Confidentiality forms

Working Conditions

Must have a reliable vehicle with current insurance and a valid class 5 driver's license.

Job Type: Full-time

Pay: From $37.00 per hour

Expected hours: 35 per week

Benefits:

Dental care Extended health care RRSP match
Work Location: In person