Job Description

Join the YMCA of Southwestern New Brunswick and be a part of something bigger-- At Newcomer Connections, we believe that every newcomer deserves to feel at home in their new community. Our Settlement Counsellors are at the heart of that mission--walking alongside individuals and families as they begin their journey in Canada, helping them overcome challenges, and guiding them toward stability and belonging.
The Opportunity
We are seeking a Settlement Counsellor to join our Newcomer & Community Connections team on contract ending March 6, 2026, with potential for extension. In this role, you will provide settlement support, practical guidance, and community referrals to newcomer clients. Responsibilities include delivering information, orientation, needs assessments, and settlement planning. Reporting to the Settlement Supervisor, this position plays a key role our Refugee Assistance Program.
Responsibilities

• Models appropriate behaviours in line with the YMCA of Southwestern New Brunswick's mission, vision and values; establishes rapport and maintains effective relationship-building behaviour with staff, volunteers and members.
• Represents the YMCA of Southwestern New Brunswick and Newcomer Connections in a professional manner;
• Understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and beliefs upon staff, volunteers and members;
• Self-manages personal and professional development.

Skills and Qualifications

• A Bachelor's Degree, Community College diploma or similar from an accredited institution
• Approachable and possessing a strong client-centric attitude
• Heightened sensitivity to the needs of our immigrant community
• Exceptional ability to communicate in English with clients whose first language is not English
• A minimum of 3 years work experience in a cross-cultural environment
• Exceptional oral and written communication skills
• Exceptional organizational and interpersonal skills
• Ability to work flexible hours

• Must be fluent in the English language, knowledge of Ukrainian and/or Russian is an asset.

What We Offer

• Professional Development: Ongoing training and skill-building
• Perks: YMCA membership, flexible
• Supportive Environment: Work with a team that values growth and career
• Paid personal "Y Day" and uniform
• Competitive Compensation: $ 40,000 - $45,000

(Starting salaries are based on skills and experience and typically fall between the minimum and mid-point of the range. The YMCA also offers opportunities for growth, regular reviews for progression, and the chance to make a meaningful impact in our community.)
Core Responsibilities

• Conduct needs assessments and develop customized settlement plans with clients who require assistance in adjusting to life in Canada
• Manage ongoing client cases through scheduled meetings and follow-up appointments
• Connect newcomers with relevant services and opportunities available to them in the community
• Arrange appointments for newcomer clients as required and ensure clients are provided with the necessary information and resources to attend the appointment
• Liaise with government agencies, health care practitioners, post-secondary education institutions, businesses, and non-profit organizations on behalf of clients as required
• Report all client-related activity to the Data Entry Clerk on an ongoing basis
• Maintain frequent, accurate data entry in CRM and other reporting tools
• Assist the Settlement Trainer with the development and delivery of information and orientation sessions (I&O's) to individuals and groups, as required
• Assist with client intake as required
• Actively collaborate with all service teams and staff to ensure that the needs of clients are being fully addressed and the goals of clients are being recognized and pursued
• Attend public speaking engagements and community events as required in order to help raise awareness about the work of Newcomer Connections and the clientele that it serves
• Foster relationships with community groups and organizations who are looking to build relationships with and support, newcomers to Saint John
• Participate on relevant local, regional and national committees
• Complete quarterly reports
• Complete monthly expenses
• Attend staff meetings

• Perform duties as assigned by the Settlement Supervisor, Manager of Re/Settlement and/or the General Manager of Newcomer and Community Connections

Interested in Joining Us?
Interested candidates are invited to apply with us online at . We ask all applicants to submit their cover letter and resume. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for interviews will be contacted.
Equal Opportunity Commitment
We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce.
Duty to Accommodate
The YMCA is committed to creating inclusive and accessible environments for all. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all.

Skills Required