Job Description

Paper Manager / Session Manager

Location:

Thunder Bay, ON

Job Type:

Full-time / Part-time (Shift-based: Days, Nights, Weekends)

About Us

Superior Shores Gaming Association (SSGA) is Ontario's

only charity-owned and operated bingo centre

, supporting over

80+ local charities

across health, youth sports, arts, and social services. When you work with us, you're not just building a career -- you're helping build a stronger Thunder Bay.

Position Summary

The Paper Manager / Session Manager is responsible for overseeing bingo sessions, supervising staff and volunteers, and ensuring that gaming operations run smoothly, safely, and in full compliance with provincial regulations. This is a

hands-on leadership role

that requires energy, attention to detail, and the ability to manage people, financials, and customer service simultaneously.

Key Responsibilities

Manage bingo sessions and ensure smooth operations from start to finish. Supervise, support, and motivate staff and volunteers during shifts. Monitor compliance with

AGCO, OLG, FINTRAC, and AML regulations

, including

My PlayBreak

procedures and Self-Exclusion protocols. Complete daily compliance checks, binder sign-offs, and reporting requirements. Verify financial reports, balance cash, prepare deposits, and manage floats accurately. Respond promptly and professionally to customer questions, concerns, and complaints. Maintain a safe, clean, and welcoming environment in the hall, concession, and gaming areas. Report and follow up on equipment or facility issues. Assist with planning, preparing, and executing special promotions and events.

Cover shifts and step in for staff when call-ins or shortages occur, ensuring sessions continue without disruption.

Perform additional duties whenever necessary, including those related to the safety of staff and patrons, and tasks required to keep business operations running smoothly.

Lead by example, setting high standards for professionalism and customer service.

Qualifications & Skills

Smart Serve Certificate

(required or ability to obtain).

AGCO gaming license

(required or ability to obtain). Strong knowledge of

FINTRAC, AML compliance, and My PlayBreak procedures

. Highly competent with

Microsoft Office tools

(Word, Excel, Outlook, Teams). Minimum 2 years of supervisory or management experience (hospitality, customer service, or gaming industry preferred). Excellent leadership, problem-solving, and communication skills. Ability to work in a

fast-paced, highly regulated environment

. Strong organizational skills and attention to detail. Must be able to work flexible shifts: days, evenings, weekends, and holidays.

Physical requirements:

Must be comfortable being on your feet and walking the floor for up to

8+ hours per shift

.

Why Join Us?

Competitive wages. Flexible scheduling and opportunities for advancement. Work in a

community-focused environment

where your efforts directly support over 80 local charities. Gain valuable experience in compliance, leadership, and customer service in a unique gaming environment.

How to Apply

Apply directly through Indeed with your resume and cover letter. Only candidates selected for interviews will be contacted.

Job Types: Full-time, Part-time

Pay: From $19.20 per hour

Expected hours: 30 - 50 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care RRSP match Store discount Vision care
Work Location: In person

Application deadline: 2025-09-06