Job Description

Kolm is Vancouver's premier immersive Sauna and Ice Bath experience equipped with all amenities. Offering classes and self guided sessions, our mission is to provide a learning ground for personal development, and create a community of like-minded growth seekers.

What we're looking for

As the primary point of contact for guests, Guides embody our brand, emanating warmth and presence, while inspiring through facilitation style, and deep knowledge of the science + health benefits of sauna and ice bath. The Guide will exude confidence, credibility, charisma, and create a sense of wonder and awe delivering programming within the sauna and ice bath experience. Guides ensure exceptional customer experience is delivered through all touch points.

Part-time contract positions available. Opportunities for growth and career advancement.

Responsibilities Living the Brand

As a Guide you are the beating heart of our community - you embody the values of the brand. Successful Guides will be warm, open hearted and have a talent for making people feel seen and fostering a deep sense of belonging. Guides will lead with their own, and encourage vulnerability and openness in all who walk through our doors. We are seeking open-minded, active listeners with strong self awareness around open body language, eye contact and ability to hold space.

The Guide plays a crucial role in community building by enhancing social bonding, learning and using names of guests, remembering details, making connections and introductions. Guides are master curators, inspiring awe and wonder in all guests through breath, meditation, essential oils, towel waving, lighting, music, sound healing, intention setting, integration, and are able to bridge concepts covered in our space to external applications.

Additionally, Guides will:

Embody life long commitment to personal growth and continuous self-improvement. Regularly post on social media platforms to engage and excite the community. Actively engage in our internal team slack channel to provide feedback and positive shoutouts. Attend Guide events and additional training.

Imparting the Science

Our brand is built on science. Through programming, we will impart tools of self regulation through proven, research-backed techniques of hot and cold exposure, breathwork protocols, meditative practices, somatic exercises and body work to arm our guests with practices they can use in our space and beyond our walls to improve their physical and mental wellbeing.

Through onboarding Guides will learn, and be expected to relay:

Science of hot and cold Benefits of breathwork and meditation Brand and values Our facilities Aromatherapy Towel waving Policies, Rules, Regulations First Aid & Safety Operating Practices Programming and Facilitation knowledge Emotional intelligence and holding space Answers to questions, concerns and comments

High End Hospitality

As a Guide you are the primary in delivering incredible customer experience. It is your responsibility to make everyone feel welcomed, at home and a sense of belonging throughout the experience.

This type of sensory-immersive contrast therapy will be new for many people. It is your responsibility to provide support to our guests with an on floor presence, smiling, giving eye contact and being a role model.

As the face of the brand, it is your responsibility to ensure optimal flow for guests throughout the space and check in with our Front Desk team.

Ensuring cleanliness throughout the studio by helping tidy up wherever and whenever necessary - squeegeeing, taking dirty towels and cups away. Ensuring that everything is in its place. Monitoring guests, ensuring that everyone feels comfortable and that everything is running smoothly. You must also provide support to Front Desk to ensure a successful session check-in process and help answer any questions, greet guests warmly as they arrive

Leading Classes

Guided Classes are 75-minute curated sensory experiences combining hot, cold, breath, essential oils, towel waving, meditation, visualization, body work and more to lead, teach and activate the senses or tap into emotions.

Expectations

Learning 2-3 class scripts to be scheduled weekly and to support with subs and swaps Confidence to hold space and facilitate up to 32 people. Create a community of like minded growth-seekers on the path of personal progress Fosters a deep sense of belonging, warmth, welcoming and inclusion Addressing questions, concerns, and comments from guests. Deep understanding of the science and benefits of all modalities Using specialized equipment: sauna lighting, microphone, music controls, gua sha, dowels, massage balls etc Responsible for maintaining general tidiness of the studio during shifts alongside cleaning team - all hands on deck attitude to clear used towels and cups Provide an excellent level of service for all guests with a high end hospitality mindset

Physical Requirements

Work on your feet for 4 hours Move, pull carry or lift 20 pounds Must be able to kneel, bend, reach, and climb Exposure to extreme sensory stimulus - immersive changing lighting and sound systems Able to work in an environment with large temperature and humidity variations - sauna and ice bath

Benefits

Competitive wages $35-$45/hr for Self Guided and After Hours $50-$100 per Class Bonus plan based on attendance for classes Flexible scheduling Complimentary unlimited standby membership Career development directly with Founders Friends and family passes Retail and product discounts Team events Premium, wellness-focused environment

About Us

Kolm is an immersive Sauna and Ice Bath experience at Cambie & 8th, Vancouver complete with a tea lounge and full service amenities.

Our mission is to provide a learning ground for personal growth. To create a space for connection and a community of like-minded growth-seekers. We believe the path of personal progress is an endless practice, and we go farther by walking that path together.

Our class programming balances Western psychology, neuroscience, and scientifically backed hot and cold protocols with proven Eastern philosophy principles and practices such as meditation, breathwork, visualization, somatics and bodywork.

We illuminate the path to find Kolm within by imparting tools of self-regulation that can be used within our space and beyond our walls, making our community happier and healthier.

You will receive personal and professional development opportunities with training on facilitation, meditation, breathwork, the science of hot / cold, improving longevity, gratitude, holding space, and being of service to others.

You will help people transform their lives by improving their courage, health, connection to their emotions, and relationship with themselves. Join us to drive the future of holistic wellbeing - physical, and mental, to help our community become their happiest and healthiest self.

Kolm's vision is to expand multiple Canadian and international locations within the next 10 years. There is ample opportunity to grow within our company alongside the business.

How to Apply

We love people that are excited about our mission. Please complete the following steps to submit your application:

Answer three short questions in the video intake link: https://www.videoask.com/f8x6o8eqa Answer the written questions in this form: https://docs.google.com/forms/d/e/1FAIpQLSeGDASheVAeDlZMpkPImedHgx3uWHiqwWRhQxfqYa1Apsd4ig/viewform Submit your resume to info@kolmkontrast.com using subject line APPLICATION: GUIDE confirming you have completed the written and video portions of the application
All qualified candidates will be contacted via email with next steps.

Job Type: Part-time

Pay: $35.00-$100.00 per hour

Work Location: In person