Job Description

Job Category: Travel Management
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You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease.
As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as a trusted Advisor for one of our Chase Travel, client servicing accounts, identifying individual customer needs and providing them with exciting travel solutions. You will coordinate travel experiences by providing support for car rentals, and hotel accommodations. Additionally, you will support our customers by providing product and service information that will assist them in understanding the benefits we offer through our travel rewards loyalty program.
Job responsibilities:

• Gains expertise in all facets of point redemption to effectively comprehend the travel loyalty program requirements tailored to individual clients
• Serves as the intermediary between the customer and the service provider, facilitating the resolution of any issues related to their booking process
• Provides timely, accurate and professional service to both internal and external customers
• Achieves and exceed established customer service metrics and goals, ensuring satisfaction and loyalty levels
• Collaborates effectively within a dynamic team environment, actively supporting colleagues and fostering a team work spirit to achieve shared objectives
• Proactively keeping abreast of travel regulations and industry requirements to apply this knowledge as needed
• Effectively identifies customer concerns and promptly apply efficient solution for optimal results
• Works a flexible schedule during the clients' servicing hours which may include weekends and holidays; Has the flexibility to attend staff and training meetings for ongoing updates in the travel industry, program guidelines, and office procedures, which may not be during your assigned hours
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters and take prompt corrective action where necessary or suggest alternative course of action which may be taken
• Understands the Comprehension of our booking system to provide troubleshooting for members

Required qualifications, capabilities, and skills

• Bilingual English/French required (verbal and written)
• OPC Certification required
• High School Diploma or GED
• Customer Service experience required
• Demonstrate effective communication and interpersonal skills
• Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment
• Proficient computer skills, including the capability to navigate multiple programs and systems simultaneously
• Ability to quickly and accurately enter data in a script driven environment
• Ability to work independently and function as a team member
• Receptive to cross training opportunities and demonstrate willingness to acquire additional roles within the organization to enhance team flexibility and foster professional growth

Preferred qualifications, capabilities and skills

• Customer service experience in an inbound call center environment, preferably in the travel industry
• Intermediate to advanced knowledge/proficiency of GDS and/or other technology platforms including self-booking tools

Chase Travel, une entreprise de voyage leader dans l'industrie, est en pleine croissance ! Rejoignez-nous en tant que Conseiller en Voyages et faites evoluer votre carriere vers de nouveaux sommets ! Vous etes passionne par l'industrie du voyage, aimez resoudre des problemes et partagez notre objectif commun : aider nos clients a planifier et reserver leurs voyages en toute simplicite.
En tant que Conseiller en Voyages chez Chase Travel, vous utiliserez votre formation et vos connaissances pour servir de conseiller de confiance pour l'un de nos comptes de service client Chase Travel, en identifiant les besoins individuels des clients et en leur proposant des solutions de voyage passionnantes. Vous coordonnerez les experiences de voyage en fournissant un soutien pour les locations de voitures et les reservations d'hotels. De plus, vous soutiendrez nos clients en fournissant des informations sur les produits et services qui les aideront a comprendre les avantages que nous offrons grace a notre programme de fidelite de recompenses de voyage.
Responsabilites du poste

• Acquerir une expertise dans tous les aspects de la redemption de points pour comprendre efficacement les exigences du programme de fidelite de voyage adaptees aux clients individuels.
• Servir d'intermediaire entre le client et le prestataire de services, facilitant la resolution de tout probleme lie a leur processus de reservation.
• Fournir un service rapide, precis et professionnel aux clients internes et externes.
• Atteindre et depasser les metriques et objectifs de service client etablis, garantissant des niveaux de satisfaction et de fidelite.
• Collaborer efficacement au sein d'un environnement d'equipe dynamique, en soutenant activement les collegues et en favorisant un esprit de travail d'equipe pour atteindre des objectifs partages.
• Se tenir proactivement informe des reglementations de voyage et des exigences de l'industrie pour appliquer ces connaissances au besoin.
• Identifier efficacement les preoccupations des clients et appliquer rapidement des solutions efficaces pour des resultats optimaux.
• Travailler selon un horaire flexible pendant les heures de service des clients, ce qui peut inclure les week-ends et les jours feries ; avoir la flexibilite d'assister a des reunions de personnel et de formation pour des mises a jour continues dans l'industrie du voyage, les directives du programme et les procedures de bureau, qui peuvent ne pas etre pendant vos heures assignees.
• Informer rapidement et pleinement le superviseur immediat de tous les problemes ou questions inhabituelles et prendre des mesures correctives rapides si necessaire ou suggerer une alternative qui pourrait etre prise.
• Comprendre notre systeme de reservation pour fournir un depannage aux membres.

Qualifications requises, capacites et competences :

• Bilingue anglais/francais requis (oral et ecrit).
• OPC attestation requise
• Diplome de lycee ou GED.
• Experience en service client requise.
• Demontrer des competences efficaces en communication et en relations interpersonnelles.
• Excellente gestion du temps et capacite a gerer plusieurs taches, y compris une connaissance/proficience avancee de l'utilisation de plusieurs ecrans dans un environnement en ligne.
• Competences informatiques avancees, y compris la capacite de naviguer simultanement dans plusieurs programmes et systemes.
• Capacite a entrer rapidement et precisement des donnees dans un environnement guide par script.
• Capacite a travailler de maniere autonome et a fonctionner en tant que membre d'une equipe.
• Receptif aux opportunites de formation croisee et demontrer la volonte d'acquerir des roles supplementaires au sein de l'organisation pour ameliorer la flexibilite de l'equipe et favoriser la croissance professionnelle.

Qualifications preferees, capacites et competences :

• Experience en service client dans un centre d'appels entrants, de preference dans l'industrie du voyage.
• Connaissance/proficience intermediaire a avancee des GDS et/ou d'autres plateformes technologiques, y compris les outils de reservation autonome.

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Skills Required