Job Description

"The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting.....or you may be asked to start sooner than the expected start date if you are able to do so!"

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number.

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The recruiter in charge of this role is Saundarya

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our banking clients is looking for a Servicing Analyst - Major Bank
Length: 12 months of contract with a possibility of extension.
Location: Toronto, ON (Remote)
Timings: Monday to Friday, 8:30am to 5pm, 37.50 hrs/week.

JOB SUMMARY:
Responsible for interacting with Investment Advisors to provide information in response to inquiries about products and services and to handle and resolve complaints.

JOB RESPONSIBILITIES:

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

MUST HAVE SKILLS:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications and Microsoft Office, such as MS Outlook/Teams/Excel or data entry software.

EDUCATION/ EXPERIENCE:

• High School Diploma or equivalent.
• 5 to 7 years customer service-related experience required.

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!

Please note: Adherence to our end client's vaccination policy is a requirement

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