Moosonee, Moose Factory, Cochrane, Kapuskasing, Timmins, or other designated service sites
Reports To:
Program Manager - Child Welfare
Job Class:
Team Leader
Salary Structure:
Based on Education. TLG01 - Team Leader Grid 01/ TLG02 - Team Leader Grid 02/ TLG03 - Team Leader Grid 03/ TLG04 - Team Leader Grid 04
TEER Level:
1
NOC Code:
40030
Unionized:
No
Purpose of the Role
The Services Supervisor Child Welfare I provides direct supervision to a team of frontline staff within one or more program areas of the Child Welfare department, including but not limited to Intake, Ongoing Protection, Customary Care, and Kinship Services. This role ensures the provision of high-quality, culturally respectful child welfare services that meet both provincial legislation and the unique needs of First Nations children and families across Treaty 9.
Operating under the CYFSA and guided by the principles of Bill C-92, the Services Supervisor supports holistic child and family wellbeing, fosters strong partnerships with community leaders and Band Representatives, and upholds the agency's commitment to Indigenous self-determination in care.
Core Responsibilities
1. Supervision and Staff Support
Provide direct supervision, mentoring, and performance monitoring to Child Welfare staff (e.g., Child Protection Workers, Child Care Workers)
Approve case plans, service decisions, and legal interventions in accordance with legislation and agency policy
Support staff in safety planning, risk assessments, cultural service planning, and family engagement strategies
2. Case Oversight and Quality Assurance
Monitor workload distribution and compliance with CYFSA timelines and documentation standards
Review case files, assessments, and plans of care to ensure accuracy, quality, and cultural responsiveness
Address service concerns, complaints, and internal file audit results with appropriate follow-up
3. Cultural Safety and First Nations Engagement
Collaborate with Band Representatives, Elders, and family circles to ensure culturally grounded decision-making
Facilitate involvement of First Nations communities in planning and case conferencing as per Bill C-92 guidelines
Support worker capacity to deliver services that are trauma-informed, family-centred, and strength-based
4. Team Development and Accountability
Conduct regular supervision sessions, debriefings, and performance reviews
Identify staff training needs and support professional development in collaboration with the Learning & Development unit
Promote a healthy, respectful, and inclusive team environment
5. Interdisciplinary Collaboration and Service Coordination
Work closely with other agency departments (CYMS, Legal, Resources, Finance) to support integrated care
Coordinate with legal counsel, police, health, education, and service partners for joint case planning
Participate in multidisciplinary and inter-agency meetings as required
6. Leadership and Administration
Contribute to program development, operational planning, and quality improvement initiatives
Maintain up-to-date knowledge of legislative changes, policies, and community service trends
Assist in the recruitment, orientation, and onboarding of new team members
Required Qualifications and Experience
Bachelor of Social Work (BSW) or equivalent degree in a related human services discipline (or equivalent lived/professional experience)
Minimum 3 years of direct experience in child welfare or family services, including frontline case management
Prior supervisory or mentoring experience considered a strong asset
Thorough understanding of CYFSA, Bill C-92, and First Nations child wellbeing approaches
Excellent decision-making, interpersonal, and conflict resolution skills
Conditions of Employment
Satisfactory Criminal Record Check including Vulnerable Sector Screening
Valid Ontario Class G Driver's License and access to a reliable vehicle
Ability to work outside standard hours and travel to remote First Nations communities
Ongoing adherence to agency confidentiality, safety, and ethical guidelines
Our Hiring Commitments
Payukotayno is committed to Indigenous-led services, Nation-based healing, and culturally safe workplaces. We encourage applications from First Nations individuals, especially those from Treaty 9 communities and affiliated Nations. We honour both formal qualifications and cultural/lived knowledge as valid experience.
We are committed to employment equity and welcome applications from all qualified persons, including those identifying as Two-Spirit, non-binary, LGBTQ+, francophone, persons with disabilities, and other equity-seeking groups.
Accommodations are available throughout the application process.
AODA Statement (for postings only)
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Payukotayno will provide accommodations throughout the recruitment process upon request.
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