Job Description

About US:
RAM Iron & Metal Inc is a privately owned Canadian Company that has been actively involved in the recycling industry since 1983. We are dealers, processors, and brokers of all grades of ferrous and non-ferrous metals. As a buyer and recycler of metals, we are proud of the continuing contributions we make towards the protection of our environment which is achieved through our waste reduction efforts.

The Opportunity!
RAM Iron & Metal is looking for a experienced Service/Parts Advisor for our Corporate location to join our Team. This position reports directly to the Maintenance Manager and will be responsible for ensuring the Technicians are supported and assisted from a supply and parts perspective in sourcing the required parts, pricing, ordering, receiving, looking for alternatives such as aftermarket solutions, on hand inventory and monitoring and filing warranty claims.

Why you'll love it here
At RAM it’s all about the people. RAM's growth is based on our purpose and on a vision focused on excellence. The measures of performance are customer satisfaction, environmental protections of reducing our carbon footprint by positive metal recycling, instituting safety measures that promote a safe culture for all, training and development for personal and professional growth of each employee serving continuous improvement process though our ISO initiatives and objectives under our quality management and environmental commitments.

Principal Accountabilities:

• Schedule, organize, and ensure full coverage for the service and parts
• Monitor inventory levels, making sure it is accurate and prices are up to date
• Ensure that assigned units files are up to date
• Opening work orders and describing clearly and accurately the specific problems and needs
• Communicating frequently and effectively with Technicians to obtain information on needed repairs
• Ensure that parts are ordered and available for service in a timely manner
• Be proactive in communicating with special problem situations
• Keeping manager informed of the repair progress and communicating the need for additional work when needed

Qualifications and Experience:

• Minimum 3 years’ experience in the heavy-duty equipment industry or related field
• Must be a self-starter, have proven skills in customer service
• Must be able to problem solve
• Must be solution oriented
• Strong organizational and time management skills

What’s in it for you?
RAM Iron & Metal Inc. offers great career opportunities with competitive compensation packages, including Benefits, RRSP, Profit Sharing, Safety Incentive, Personal Paid Days. Personal Protective Allowance and other incentives to attract and retain great talent like you.

How to Apply: Click on the “APPLY” Button

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  Please note Ram Iron & Metal Inc. is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process

• Only those candidates selected for an interview will be contacted