Job Description

Job Summary

The ServiceNow Specialist will be responsible for designing, configuring, implementing, and supporting ServiceNow solutions with a strong focus on IT Service Management (ITSM) and Customer Service Management (CSM) modules.

Engagements are structured on a contract-to-hire or fractional executive basis, with consultants operating in a white-label capacity, representing our organization and/or our end-clients at an executive level.

The role requires deep platform expertise, hands-on configuration experience, and the ability to translate business requirements into scalable technical solutions aligned with ITIL best practices

Duties

Implement, configure, and customize ServiceNow ITSM and CSM modules

Design and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations

Lead requirement analysis sessions with business and technical stakeholders

Develop and enhance ServiceNow catalog items, forms, dashboards, and reports

Manage platform upgrades, patches, and performance optimization

Integrate ServiceNow with third-party and enterprise applications using APIs and integration tools

Ensure solution alignment with ITIL processes and governance frameworks

Troubleshoot platform issues and provide Level 2/3 support as needed

Maintain documentation including configuration designs, support procedures, and user guides

Collaborate with cross-functional teams to enable digital workflows and automation

Experience

2-3 years of experience working with ServiceNow platform administration and development preferred

Strong expertise in CSM and ITSM modules

Hands-on experience configuring:

? Workflows and Flow Designer

? Service Catalog and Request Fulfillment

? Incident, Problem, Change, Knowledge modules

Experience with Scripting (JavaScript, GlideScript)

Experience with REST/SOAP integrations

Solid understanding of SaaS architecture and enterprise IT environments

Knowledge of ITIL processes and best practices

Preferred Certifications

ITIL Certification (Foundation or higher)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CSM/ITSM)

Who You Are

Excellent communication and stakeholder engagement skills

Strong analytical and problem-solving ability

Ability to work independently and in team environments

Detail-oriented with strong documentation skills

How to Apply

Interested candidates are invited to submit their resume and a summary of relevant experience to

career@karmakarah.com

Job Types: Full-time, Fixed term contract
Contract length: 36 months

Pay: $37.00-$40.00 per hour

Expected hours: 35 - 40 per week

Work Location: Hybrid remote in Moncton, NB E1C 1C6