Job Description

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we\'re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada\'s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let\'s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Operations Support Systems (OSS) is the department dedicated to key applications that enable our technology teams to actively plan, deploy & operate our networks. As a ServiceNow Systems Integrator Architect in the OSS department will be responsible for leading the architecture, design, and implementation of ServiceNow service management tools and processes that enable teams across Rogers to automate and manage complex workflows.

What You Will be Doing :

• You will provide your expert recommendations on proposed implementations, architect new ServiceNow service management systems and processes.
• You will define ServiceNow roadmap for major ServiceNow modules (ITSM, CMDB, CSDM, CSM, HR) and integration framework
• You will define the architecture and roadmap of ServiceNow\'s CSDM/CMDB best practices to increase operations and business outcomes across the enterprise, allowing for greater visibility of the customer service impact with a better holistic view of the service operations.
• You will establish architecture standards, provide guidance, and conduct code/functional reviews to the project team on the technical design format and content.
• You will work in an Agile environment to maintain, configure, operate, implement and extend our ServiceNow service management systems and processes.
• You will collaborate with various stakeholders across Rogers to define technical and procedural requirements. From there, you will design, test, and implement solutions that fit the needs of the business.

Your Strengths and Experience :

• You have strong written and communications skills and you respect all ideas from your team to strive towards a common goal.
• You are comfortable working on mission critical systems and are ready to approach every challenge quickly and efficiently.
• You are self-motivated and have a passion for continuous improvement.
• Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way.
• Strong ServiceNow knowledge and experience in implementing ServiceNow solutions for: ITSM, CSM, CMDB, CSDM, Discovery, Integration Hub, HR portals & workflows
• Strong capabilities to define the solution foundation and building blocks, conforming to ServiceNow standards and best practices, majorly in ITSM, CMDB, SAM/HAM and Service Catalog/Portal applications; based on Business need and translate into business, functional and technical requirements.
• Ability to drive corporate alignment and architect Network/IT service mapping framework based on CMDB and CSDM industry-standards.

What You Have :

• A degree in computer science, computer engineering or equivalent experience
• Minimum 5 years of ServiceNow architecture, design and development experience
• Minimum 3 years of experience creating and documenting requirements, specifications, and solution designs in a software development environment
• Extensive industry experience in ITSM best practices implementation with strong CMDB and CSDM service modeling best practices
• Familiarity with telecom environments is required and working experience with Telecom Service Management (TSM) is nice to have
• Ability to understand business needs, map them to functional requirements and capture technical design solution for ServiceNow deployment
• Programming expertise in Java, JavaScript or other functional programming languages used in ServiceNow system
• Knowledge of relational databases, Active Directory, and APIs
• Deep understanding of ITIL and ITSM processes
• Industry experience with DevOps and Agile architectures
• ServiceNow Certifications for ITSM Professional and Implementation Specialist

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Rd (341), Brampton, ON

Travel Requirements: Up to 10%

Posting Category/Function: Technology & Information Technology

Requisition ID: 287831

Location:

Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

\xc2\xb7 Health & well-being benefits
\xc2\xb7 Donation matching
\xc2\xb7 Paid time off for volunteering
\xc2\xb7 Wealth Accumulation including: Pension plan & Employee stock options
\xc2\xb7 Generous employee discounts
\xc2\xb7 Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of podcast with Dr. Sonia Kang.

Rogers Communications