Job Description

Req ID: 286482NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ServiceNow Engineer (Remote) to join our team in REMOTE, Nova Scotia (CA-NS), Canada (CA).NTT DATA is seeking a candidate for the position of Senior Performance Analytics who can:

• Create management dashboards,
• Report on OKR\'s and metrics
• Answer key business questions to help increase quality and reduce the costs of service delivery.
• Provide Real-time visibility into data and predictive forecasts for enhanced decision-making.
• Setting up thresholds, such as all-time highs, lows, or predefined values that automatically generate alerts.

Qualifications:

• 5+ Years of prior experience in configuring Configure CMDB Health dashboards and CMDB Query Builder Aide service management team in optimizing processes and integration of processes regarding reporting management ITIL Foundation Qualification - Desirable but not necessary.
• 5+ Years of experience with ServiceNow to be able to Effectively answer the "how to" technical and application questions as it relates to configuration of ServiceNow for Reporting Management
• Experience in building dashboards and creating training for dashboard implementations
• ServiceNow development experience in the Performance Analytics Module. (Mandatory)
• Create reporting strategy, execution and delivery for the reports.
• Perform the delivery using agile methodologies.
• Experience with CMDB terminology and practices

About NTT DATA:NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us atINDHCLSMC

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