Job Description

Position:

ServiceNow Developer

Dept.:

Information Services

Posting ID:

4754

Role Level:

PG11($46.39hr-$57.98hr)

Status:

Temporary Full Time (12 months)

Site:

Credit Valley Hospital, Mississauga Hospital

Shift:

Monday -Friday, 9-5, with evening/weekend flexibility

Posted:

Oct 03,2025

Internal Deadline:

Oct 10,2025


Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

Are you ready to step up to the challenge of being an IT leader in your field of expertise?

Then bring your talent and passion for

ServiceNow

to this evolving role, where you'll join an outstanding team and develop solutions that contribute to creating a new kind of healthcare for a healthier community at Trillium Health Partners.


You will receive some of the best hands-on training in the industry, learning and working alongside dedicated and compassionate professionals, and have the chance to work in a place where innovation thrives, and incredible career and growth opportunities await.


Reporting to the Manager of Systems Development & Integration, the ServiceNow Developer is a key member of the ServiceNow Operational team, responsible for designing, developing, and supporting scalable solutions on the ServiceNow platform, including custom applications built using App Engine. This role collaborates closely with clinical stakeholders, enabling departments such as Finance and Human Resources, IT teams, and project managers to gather requirements, implement best practices, and deliver solutions across core modules such as Incident, Change, Request, Asset, CMDB, and Knowledge Management.

Key Responsibilities:

Manage the end-to-end lifecycle of ServiceNow application development, including intake, requirements gathering, analysis, solution design, agile development, testing, implementation, deployment, and ongoing support. Design, develop, and maintain custom applications using ServiceNow App Engine, aligning solutions with business goals and technical best practices. Configure and extend core ServiceNow modules such as Incident, Change, Request, Problem, Asset Management, CMDB, and Knowledge Management. Collaborate with business stakeholders, IT teams, and external vendors to translate business needs into effective, scalable ServiceNow solutions. Develop reports and dashboards using ServiceNow reporting tools and integrate with external tools like Power BI as needed to support performance monitoring and analytics. Design and implement integrations with third-party systems and enterprise applications using REST, SOAP, MID Server, and custom scripts. Support, plan, and execute ServiceNow platform upgrades, including impact analysis, testing, and coordination of production releases. Troubleshoot and resolve incidents, defects, and performance issues related to ServiceNow applications and services. Maintain up-to-date documentation of application design, configuration, workflows, integrations, and support processes. Mentor junior developers and contribute to internal knowledge sharing to elevate platform expertise across the team. Evaluate new ServiceNow features and modules, recommending enhancements to improve efficiency, user experience, and platform capabilities.

Qualifications & Skills:

College diploma (3-year program) or Bachelor's degree in Computer Science, Software Engineering, or a related field--or equivalent combination of education and experience 5+ years of experience in application development, with at least 2 years of hands-on experience designing, developing, and supporting solutions on the

ServiceNow platform

Proven experience with

core ServiceNow modules

such as Incident, Change, Request, Asset, CMDB, and Knowledge Management Strong proficiency with

ServiceNow App Engine

, Flow Designer, Studio, and scoped application development Experience with

ServiceNow platform upgrades

, including planning, testing, and deployment Solid understanding of

integration technologies

including REST, SOAP, MID Server, and experience with JSON and XML Familiarity with

ITIL frameworks

and practical knowledge of IT Service Management (ITSM) Experience working within Agile and SDLC methodologies, including version control and CI/CD practices

ServiceNow certifications

such as: + Certified System Administrator (CSA) - required or in progress
+ Certified Application Developer (CAD) - preferred or in progress
+ Other certifications (e.g., ITSM Implementation Specialist, Integration Hub Specialist) are considered strong assets
Excellent problem-solving and troubleshooting skills Knowledge of relational databases and

SQL

is an asset Experience with

ServiceNow Performance Analytics

, reporting, or dashboards is an asset Prior experience working in enterprise or Healthcare or regulated environments is an asset

To pursue this career opportunity, please visit our website:

www.trilliumhealthpartners.ca

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.