Job Description

Competencies: Business Analysis, ServiceNow

Experience (Years): 6-8

Essential Skills:

ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers, Business Users, regionally & globally Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now Expertise working in Service Now Integrations like eBonding, Autocut etc.;
Experience with APIs and data mapping rules Essential -ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management Assist with Implementing and facilitating change management within assigned projects
Define IT Services and develop processes to manage, protect and measure the ServiceNow Service Unit Testing business solutions based on business requirements Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups Should able to participate in Technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions.
Support the release manager for the execution of the master implementation plan per standard implementation methodologies
Provides cost effective and timely on-boarding for Clients/users to our ITSM systems Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments Provides input on processes, procedures, or new approaches Works across various developers to ensure the best solution is implemented and that timely implementation is achieved.
Works across various testers to ensure all test cases are covered and quality delivery is achieved
Assist with Process definition and documentation.

BSA Responsibilities:

Confer with clients/users to identify, analyze and document requirements. Analyze information business systems to identify OFI. Create Story and write detail acceptance criteria. Create data mapping documents for integrations and able to do status reporting. Provide advice on information systems strategy, policy, management, security and service delivery. Conduct business and technical studies to design, develop, integrate and implement information systems business solutions. Unit Testing and drive UAT skills and experience for this requirement. Please include skills related to technical as well as domain and non-technical skills and experience as applicable to the position. Good Knowledge in Service Now & CMDB Discovery. Good Communication and Writing Skill Well-versed with documentation (MS office Suite). Well-versed with Agile Methodology ITSM
Job Types: Full-time, Fixed term contract

Work Location: Hybrid remote in Toronto, ON