Scope of Position:
ServiceNorfolk Agents are the public face of Norfolk County, responding to customer inquiries, service requests and concerns related to municipal services.
Team members are enthusiastic County ambassadors who put the customer first in everything they do. They are patient, empathetic and friendly, and are able to solve any problem with professionalism and a positive attitude.
The majority of the position is performed in a call centre environment but also includes in-person counter service at various buildings in Simcoe, Delhi and pop-up locations throughout the County.
Responsibilities include: preparation of service requests and inquiries; providing clarification and explanation of bylaws, regulations, policies and procedures; updating computerized records; and, performing cash management functions to collect revenue for Norfolk County.
Position Description:
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