Job Description

Reporting to the Taber Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership. This temporary role will start in February for anywhere from 6 to 18 months.

Customer Service:

Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.

Work Order Management:

Open, manage, and close work orders, ensuring documentation is accurate and complete.

Communication:

Contact customers when equipment is ready for hauling or pickup.

Payment Processing:

Bill out service work and collect payments from customers according to company procedures.

Payroll Support:

Prepare and submit service department payroll information for timely processing.

Administrative Support:

Maintain departmental records and supplies, including updating fuel logs for all fleet vehicles and equipment and providing assistance in preparing and submitting warranty claims.

Collaboration:

Work closely with other departments, including Parts and Sales to ensure smooth and efficient service workflows.

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Requirements

Education:

High school diploma or equivalent GED.

Experience:

A minimum of 1-3 years of experience in a service advisor or customer service role, preferably in a dealership environment. Knowledge of agriculture equipment is an asset.

Technical Skills:

Strong computer skills, including experience with Microsoft 365 and CRM systems.

People-Focused:

Strong interpersonal and communication skills with experience connecting with customers in a professional setting.

Soft Skills:

Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.#

Benefits

Training and Development:

We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.

Compensation:

You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.

Equipment:

We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team! Have questions? Send us an email at human.resources@westerntractor.ca.