Job Description

Norcan is a complete hydraulic service and sales company established in 1974 and is now 8 branches throughout western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and abilities that are critical in the operation of industrial and mobile equipment throughout the country.

Our Langley branch is currently searching for a Service Writer to join our team. This is a full-time position in the specialty field of hydraulics.

The Service Writer is focused on providing customer service for a broad range of incoming and outgoing components over various industries in the Lower Mainland service area.

The ideal candidate must possess technical expertise, specifically in hydraulics, and be capable of supporting, organizing, and overseeing the workflow in the shop.

Primary Responsibilities:

Respond to incoming inquiries from customers in a professional manner Source parts from a variety of suppliers as required. Emphasize product/service features and benefits, quote prices and prepare sales order forms and/or reports. Order entry with an attention to detail and accuracy Continuously update product knowledge in ever changing environment Experience repairing hydraulics, including pumps, motors, cylinders, and hydraulic components, is an asset. Perform other duties as assigned

Knowledge, Skills & Abilities:

Customer service background is an asset. Integrity, vision, professionalism, and passion are key components of this position. Knowledge of distribution sales principles, methods, practices, and techniques are an asset Strong problem identification and objection resolution skills Proven ability to build and maintain lasting relationships with customers Exceptional verbal, written and listening communication skills Self-motivated, with high energy and an engaging level of enthusiasm Able to perform basic calculations and mathematical figures Ability to work independently as well as in a team environment Must be computer literate with knowledge of all standard Microsoft Office programs

What we offer:

Competitive compensation with Medical & Dental, RRSP Matching Commision opportunities Paid training, tuition reimbursement and opportunities for development Monday - Friday 8am-4:30pm regular schedule

The Position:

Service Writer Full Time - Permanent position, Mon - Fri
If you are interested in this position, please forward your resume.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

Dental care Extended health care Paid time off RRSP match Vision care
Experience:

service writing: 2 years (required)
Work Location: In person