Job Description

Roberts Equipment is currently seeking a

Service Write

at our

Chelsey, ON

location!

This position offers a rewarding career in the agriculture industry as well as a competitive compensation package including

flexible extended health care, vision and dental benefits, RRSP matching, store discounts and bonus pay

!

The

Service Writer

provides administrative and customer service support to the Service Department, ensuring efficient documentation, and communication. This role helps deliver a smooth and positive experience for both customers and technicians.

Role & Responsibilities

Specific Duties:

Creates and maintains work orders and submits to manager for approval Closes work orders once customer payments have been processed Contacts customers in regards to bill payments and invoicing and organizes payment process Manages schedules for service technicians to ensure adequate time for each work order Monitors technician uniform inventory and ensures correct number of coveralls have been supplied for the week Follows up with customers regarding overdue balances and accounts in order to retrieve payment Processes all internal and external work orders for month end Greets and interacts with customers while displaying a high level of customer service at all times Maintains customer profiles and spreadsheets Closes off required work orders at year end

General Duties:

Answers telephone inquiries and forward calls to appropriate departments Submits office supply replenishment orders to maintain office supply inventory Maintains complete knowledge of and complies with organization and departmental policies, procedures and standards Maintains customer and company confidence by keeping information confidential and secure Maintains a positive working relationship with team members and management in a team environment Sets an example for the staff of the Dealership by arriving to work on time, leaving at the appropriate time, keeping appointments, respecting the time of others and behaving in a professional manner

Knowledge & Experience

Minimum high school diploma or vocational equivalent Experience in a similar role is preferred Experience in an agricultural environment is considered to be an asset Must be comfortable with current technology

Skills & Abilities

Excellent interpersonal and communication (written & verbal) and listening skills Must be able to lift up to 50lbs Must be highly organized Detail oriented and excellent multi-tasking skills Demonstrates the ability to frequently take initiative Ability to maintain confidentiality of pertinent data Demonstrates a professional demeanor, respect and commitment to service excellence Ability to work independently as well as cohesively with other employees as part of a team Ability to work efficiently and effectively under pressure with simultaneous deadlines

Hours of Work

8:00am - 5:00pm Monday - Friday 8:00am - 12:00pm Saturdays (Rotation)
Job Type: Full-time

Benefits:

Dental care Extended health care Paid time off RRSP match Vision care
Ability to commute/relocate:

Chesley, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person