--------- Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Receive payments
Computer and technology knowledge
------------------------------------- Internet
MS Outlook
MS Word
Security and safety
----------------------- Driver's validity licence check
Driving record check (abstract)