Job Description

Job description Looking for a great opportunity to work in the Agricultural Dealer industry? Interested in developing or advancing your career? Want to work with some of the best product lines in the business such as Case IH, Massey Ferguson, McCormick, Mahindra, Kuhn and various other short lines? Country Tractor is looking for a highly motivated and enthusiastic team player to join our Armstrong, BC dealership as a Service Writer / Warranty Advisor. This is a Full-Time position ideally suited for someone that wants to come in and learn our business from the ground up (lots of opportunity for advancement with the right individual). Summary The Service Writer / Warranty Advisor is responsible for delivering outstanding service and parts knowledge. The ideal candidate responds to phone calls, email, and in person inquiries from external and internal customers, takes orders, writes service orders as well as proactively assists customers both in retail parts and our service department. He / she is also expected to arrange any special delivery needs for the customer for their purchase. WHY JOIN OUR TEAM We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our values and emphasize team over self. Always thinking about the next opportunity for success with good judgement and customer service intuition. Responsibilities and Duties Job Duties

• Working with Country Tractor parts, service and sales team to support internal work and drive retail sales, including management of key accounts if applicable to the role.
• Maintain a high level of customer service, accuracy and professionalism.
• Inventory management, aging control, min/max and other support control mechanisms.
• Service writing and shop scheduling working closely between our customers and our service technicians.
• Ensure warranty procedures are timely and accurate for both parts and service.
• Maximize warranty efficiencies and accuracies.
• Verify receiving shipments, returns, and transfers.
• Ensure work areas are kept clean, organized and in a professional fashion.
• Must be able to operate a forklift in order to move parts in and out of warehouse and parts department.
• Work towards best in class customer service and teamwork within the Country Tractor organization.
• Take direction and take initiative for success, including special projects if assigned.
• Able to interact effectively in all situations and diffuse possible conflicts if they arise.

Qualifications and Skills Additional Competencies

• Must have the ability to work in a fast-paced, dynamic environment.
• Excellent customer service skills, interpersonal, organizational and communication skills.
• Motivated and creative team player.
• Computer literate with proficiency using basic programs such as Windows and Outlook.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Job Types: Full-time, Permanent Salary: $20.00-$30.00 per hour Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
We follow all BC Provincial Health guidelines. Experience:

• Service Writing / Warranty Advisor: 1 year (required)

Work Location: One location