Job Description

Job description

Job Title:

Service Technician/Customer Support - Gas Detection Systems

Department:

Technical Specialists - Service, Support, and Sales

Reports To:

Sales and Service Manager

Direct Reports:

None

Location:

Edmonton, AB, CA

About our Company:

Boreal Laser develops, manufactures, and sells laser-based open-path gas detection products for industrial leak detection applications worldwide through a network of distributors and direct sales.

Position Summary:

The candidate will carry out various technical service tasks at our factory, such as equipment upgrades, calibrations, or repairs. The candidate will also support field work at customer facilities such as commissioning, preventative maintenance, training, and troubleshooting. This role is customer-facing, and sales aptitude is a desired asset. Sales activities can include customer outreach for service requirements, service quotations, and scheduling service visits.

Education Requirements:

Successful past candidates have had formal education in Instrumentation or Electronics as a Technician/Technologist/Engineer. We're open to looking at other technical backgrounds or experience relating to installation, commissioning, service, support or sales of either gas detection or other measurement instrumentation/analytical equipment used for industrial measurement, process, or control applications.

Desired Work Experience:

Experience in industrial environments such as refineries, chemical plants, or similar facilities is considered an asset.

Training/Development:

The candidate will be placed in a Technical Development Program which has been put in place for new hires to help create an understanding of Boreal Laser's Culture, Technology, and Products through direct exposure to each of Boreal Laser's technical segments. The candidate will spend time in Production learning to build, configure, and calibrate our line of GasFinder Analyzers before being placed into the Service Technician role. The goal of the Technical Development Program is to develop employees to have sufficient technical training to perform their duties and allow for advancement within the organization.

Career Advancement:

If the candidate were to build sufficient technical knowledge of our products, gain understanding of customer applications, and has ability to manage customer expectations - then they could be moved up into a customer facing Technical Specialist role. This would be providing information, support, and expertise to our customers (distributors or end-users) either before or after the equipment has been sold.

The candidate, at times, will occasionally assist:

Production with manufacturing and calibration of new builds.

Product Development with modifications, calibrations, or product testing.

Technical Support with covering email/phone inquiries.

Technical Sales with site visits, exhibitions, or covering email/phone inquiries.

Requirements:

Strong interpersonal and teamwork skills

Ability to manage customer expectations/experience

Proven troubleshooting capabilities

Detail oriented

Ability to lift 20 kg (45 lbs.)

Expected Hours of Work: 8 hours/day, 5 days/week, with occasional overtime

Ability to stand for long periods of time

Experience with using standard hand and power tools

Willing to travel domestically and internationally (12 weeks per year or 1 week per month)

Familiarity with Microsoft Office (Word, Excel, PowerPoint, etc.)

Class 5 Driver's License

Fulfills the requirements necessary to enter/work in an industrial facility

Have the ability to obtain: WHMIS, CSTS, Fall Protection, and H2S Alive

Perform all work in a safe manner according to procedures and protocols

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties may change as required. Apply directly or email Careers@boreal-laser.com

Job Type:

Full-time, Permanent

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Profit sharing RRSP match Vision care

Schedule:

Monday to Friday

Work Location:

In person Edmonton office

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Casual dress Dental care Employee assistance program Extended health care Paid time off Profit sharing RRSP match
Work Location: In person