Job Description

Service Technician - PythonX Robotic Plasma Cutting Systems


Location:

Hamilton

Employment Status:

Hourly Full-Time

Function:

Customer Experience

Job Responsibilities

Business Unit Overview

The PythonX team at Lincoln Electric delivers automated robotic plasma cutting solutions for the structural steel fabrication industry. Our Service department provides mission-critical technical support to end-user customers, including warranty service, maintenance contracts, troubleshooting, and rapid issue resolution--ensuring minimal downtime and maximum operational continuity.

Key Responsibilities

Deliver

global technical support

for PythonX systems via phone, email, and remote tools during standard business hours; provide

on-site commissioning, training, troubleshooting, calibration, and production validation

as required. Diagnose and resolve complex issues across

electrical, mechanical, pneumatic, and robotic systems

using multimeters, schematics, and diagnostic tools. Build and maintain strong relationships with customers, internal teams, and stakeholders at all levels through clear, professional communication. Prioritize

mission-critical uptime

--treating every interaction with consistency, urgency, and professionalism. Actively participate in team meetings, cross-departmental collaboration, and continuous improvement initiatives to enhance service quality and profitability. Champion

Environmental, Health & Safety (EHS)

standards, ensuring compliance in all field and shop activities. Complete additional projects and duties as assigned by the Service Manager in a timely, ethical, and discreet manner. Job Requirements

Fluent in English

(written and spoken) at a professional level.

2+ years

of hands-on technical service or maintenance experience in a manufacturing or industrial automation environment.

Proficient with multimeters

and electrical troubleshooting.

Strong working knowledge

of: + Industrial automation and production processes
+ Mechanical, electrical, and pneumatic systems

Valid passport

and ability to travel

internationally

.

Advanced computer skills

: Microsoft Office Suite; familiarity with

CAD software

a plus.

High integrity

, confidentiality, accountability, and organizational discipline.

Preferred Experience

Robotic control systems Plasma cutting technology or steel fabrication industry knowledge Commissioning or training delivery for complex machinery Experience in warranty support or service contract management

Lincoln Electric is an Equal Opportunity Employer.

We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Job Segment:

Maintenance, Technical Support, Fabrication, Technician, Manufacturing, Technology