Job Description

GL Mobile Communications is a locally owned and operated, team-oriented company located in Prince Albert.

We have an opening for an experienced Service Technician within the organization. This role is focused on our services relating to the aviation industry. As these services continue to grow, there will be an opportunity for a suitable candidate to take on more sales and customer support duties.

We offer competitive wages, profit-sharing programs, health benefits, group retirement savings plan, and employee purchase discounts.

Duties:

Shop installs and repairs Fieldwork - installation and maintenance System design, integration, and installation - recommend products and solutions to customers

Responsibilities:

Be familiar with all technological aspects relating to service

Automated Weather Observation Systems (AWOS) Networking/LAN Software solutions, configuration, integration Video surveillance 2-way radio (installation/bench repair)
Provide exceptional support/prioritization in all internal and external related IT matters including, but not limited to:

Identify customer requirements (i.e. software solutions, configuration, etc.) Complete installation process, including the processing of all installation related documentation Maintain network, server, and computer device functionality and necessary upkeep/updating
Customer Service

Deal with both internal and external customers with a friendly and helpful demeanor Maintain continuous relations with primary clients Assess customer needs Recommend solutions Ongoing customer support Schedule in-shop and field service work

Requirements:

Skills:

Exceptional customer service skills

Resourceful

Self-starter and able to work with minimal supervision

Excellent computer skills

Good organizational skills and record keeping

Teamwork, communication, and interpersonal skills

Equipment Used:

Electronic Service Equipment

Computer terminals

Ladders

Drills

Hand-tools

PPE and other Safety Equipment

Typical Physical Demands:

Sitting for extended periods of time

Some work in confined spaces

Climbing and lifting

Typical Mental Demands:

Working in high places (communication towers and rooftops), dexterity, basic mathematic calculations, system design, analytical skills and problem solving

Working Conditions:

Indoor and outdoor environments

Work in a Team environment

May involve work in the evenings and on weekends

Preferences:

Education:

Electrical Engineering Technology, Electrical Systems Engineering Technology, Instrumentation Technician certificate/diploma or equivalent education
Experience:

Experience in a similar service role or within the aviation industry

Schedule:

Typically, Monday to Friday (8:00 a.m.-5:00 p.m.) Two 15-minute breaks and a one hour lunch provided each day Will occasionally require overnight travel/overtime
Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Extended health care Life insurance Paid time off Profit sharing RRSP match Store discount Vision care
Education:

AEC / DEP or Skilled Trade Certificate (preferred)
Experience:

Equipment repair: 3 years (preferred)
Work Location: In person