Job Description

Join Our Team as a Service Technician - Lead the Way in Customer Satisfaction!

At Gagnon Overhead Door Limited, we believe that our service technicians are the heart of providing an exceptional experience for our customers. We value the critical role you play in shaping the customer journey, and we see you as a leader within our organization. Your role will involve servicing a wide variety of residential, commercial, and custom garage doors--each day offering new challenges and opportunities. You'll travel to customer sites, listen carefully to their needs, and ensure that they're completely satisfied with the service we provide. With strong support from our in-office team, we're committed to setting you up for success.

Core Competencies

• Customer Focus: Delivering top-tier service and satisfaction
• Communication: Building rapport and keeping customers informed
• Energy & Stress: Thriving in a fast-paced environment
• Problem Solving: Identifying solutions with creativity and skill
• Adaptability/Flexibility: Embracing change with ease
• Result Focus: Striving for excellence in every task
• Innovative Thinking: Bringing fresh ideas to each challenge
• Ethics & Integrity: Upholding the highest standards
• Accountability & Dependability: Being a reliable and trusted team member
• Teamwork: Collaborating with others to achieve success

Key Responsibilities

• Install and maintain a variety of garage doors with precision.
• Adjust, test, and ensure equipment runs at peak performance.
• Troubleshoot, repair, or replace worn or broken parts using hand tools.
• Disassemble equipment for maintenance and repairs.
• Work with low-voltage commercial garage door motors .
• Diagnose and resolve issues with garage door motors and high-speed doors.
• Continue growing your mechanical and technical skills through hands-on experience and training.
• Be physically capable of lifting and handling items weighing 50 lbs or more.
• Perform a variety of other duties as needed.

Ideal Candidate

• Thrive in a fast-paced, dynamic work environment.
• Detail-oriented with excellent communication and customer service skills.
• Motivated, reliable, and a natural problem solver.
• Tech-savvy, able to manoeuvre a tablet.
• Enjoys working both independently and as part of a collaborative team.
• Committed to providing the best customer experience with integrity and enthusiasm.
• Valid class 5 driver's license and clean driving record.
• A clean criminal background.
• Able to obtain Fall Arrest, Forklift, and Scissor Lift training (we'll help you get there!).

What We Offer

• A supportive work environment with a strong, experienced team behind you.
• Opportunities for growth and professional development.
• A role where no two days are the same, with exciting challenges each day.

Working Conditions

• Occasional travel may be required.
• Overtime and on-call shifts may be needed as part of the role.
• Ability to work in all weather conditions.

At Gagnon Overhead Door Limited, we're proud to offer a work culture that values each team member and provides the tools and support needed to succeed. If you're ready to make a difference and be part of a growing team, we'd love to hear from you!

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay
• Commission pay
• Overtime pay

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• On call

Licence/Certification:

• Driver's License (required)
• WHMIS Certification (preferred)
• Forklift Licence (preferred)
• MEWP 3A 3b - Scissor Lift- Fall Arrest Training (preferred)

Work Location: In person