Job Description

SERVICE TECHNICIAN

GIW Industries, Inc.

Job Title: Service Technician

Department: Fort McMurray Service Centre

Reports to: Service Center Operations Manager

Location: Fort McMurray, Alberta, Canada

Shift: 1st

Purpose:

Inspect, troubleshoot, overhaul and repair stationary industrial machines and mechanical rotating equipment including, but not limited to; centrifugal pumps and speed reducers. Report and assist in preventing quality issues on GIW supplied and serviced parts and equipment.

Duties and Responsibilities:

• Promotes safety, environmental and housekeeping as job #1 at all times, and complies with all company rules, policies and procedures.
• Adheres to safety policies, company guidelines, rules and policies including attendance and punctuality and ensures that direct reports do the same.
• Read blueprints, diagrams and schematic drawings to verify work procedures.
• Ensure rebuild BOMs and Repair Scopes are accurately created through the inspection process and provided to the appropriate personnel for quoting and scheduling of repair work.
• Develop technical work instructions and procedures related to equipment serviced by the Fort McMurray Service Centre.
• Develop and maintain documents to record dimensions, specifications and final test results of rebuilt equipment and ensure the use of such documents for each and every rebuild.
• Maintain an inventory listing of all inspection tools, develop a calibration interval for each tool and coordinate calibration of the tools.
• Prepare non-conformance documentation and coordinate with internal groups to ensure product quality issues are addressed.
• Perform final inspections on rebuilt and repaired equipment, both internal and outsourced, to ensure quality standards have been met.
• Meet with customers and suppliers to resolve quality related problems.
• Accompany sales staff, or travel unaccompanied, to customer sites as and when required to meet with user groups and reliability personnel.
• Other duties as assigned by the manager.

Education:

• High School Diploma or equivalent
• Secondary Mechanical/Technical training a plus
• Red Seal Millwright Journeyman Certification a plus

Knowledge & Experience:

• 3 to 5 years\xe2\x80\x99 experience in the rebuild and/or repair of rotating equipment, along with procedures and processes required to successfully operate a service facility. Good working knowledge of GIW pumps and assembly procedures.
• Mechanical and technical aptitude
• Working knowledge of Microsoft programs (Word, Excel, etc.)
• Good written and verbal communication skills
• Patient, organized, and able to work in a team environment
• Capable of reading and understanding drawing layouts and parts sheets.

GIW Industries, Inc. (A KSB Company) is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GIW Industries, Inc. (A KSB Company) makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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GIW Industries