Job Description

Ultrasound Service Technician - Head Office

Who We Are

CCE Medical Equipment is Canada's largest distributor of diagnostic ultrasound equipment. We are a diverse team with a variety of expertise, working together to deliver excellent products and services to our communities. With locations in Mississauga and Calgary, we focus on quality products and providing top-quality service to the medical industry (hospitals and clinics).

Our strength is our people.

What We Do

Our mission is "To provide outstanding ultrasound equipment and support to Canadian healthcare facilities by means of superior client relations, offering the best value to enhance diagnostics and benefit patient care across Canada."

We believe that every Canadian deserves access to outstanding diagnostic imaging, so we strive to provide exactly that.

As Samsung's authorized distributor nationwide (excluding Quebec), we provide the best-in-class image quality that most sonographers have ever seen in the field.

About This Opportunity

CCE is seeking a service technician who is dedicated to helping provide high-quality patient care, focused on evaluating and repairing diagnostic ultrasound machines and transducers. This is an in-person role at our service department in Mississauga, ON.

Responsibilities and duties:

Dismantle and assemble a wide range of ultrasound products. Evaluate ultrasound probes and machines, and identify defects, properly finding the cause and proposing solutions. Obtain extensive knowledge and experience with Samsung ultrasound equipment. Accurately and professionally repair ultrasound machines. Build and maintain professional relationships with your colleagues and provide expert services to players in the Canadian healthcare industry. Perform preventative maintenance and quality assurance services to diagnostic ultrasound equipment. Identify ultrasound transducer conditions in terms of image quality and cosmetic features. Accurately and professionally repair ultrasound transducers. Prepare newly purchased equipment pre-installation Provide post-sale technical support. Provide memorable and professional services and support to clients. Maintain proficiency in industry trends and ultrasound technological advancements. Be familiar with all Ultrasound options/applications and technical requirements. Keep adequate records of all activities, materials used, and work completed. Log all notable information throughout your job functions and generating service reports. Use CRM software to effectively collaborate with clients and team members. Maintenance of excellent punctuality and attendance record. Compliance with all CCE safety rules and procedures.
Skills Needed

An in-depth understanding of diagnostic ultrasound systems in their functionality, mechanics, technical aspects, applications, and features. Bench-level repairs. Effective communication skills for internal collaboration and client interactions. Ability to work independently. Strong ability and willingness to learn. Possession of adequate training in diagnostic imaging engineering. Strong time management and organization skills. Excellent computer skills. Excellent customer relations skills.
Qualifications

Completion of a college diploma in Biomedical Engineering Technology or equivalent. Practical experience with bench-level parts repair is highly valued. Educational or practical experience with ultrasound equipment is highly valued. The candidate must be eligible to work in Canada and provide proof of eligibility. The candidate must possess excellent intrapersonal and technical skills. Must always adhere to Federal and Provincial regulations and safety protocols relating to the medical devices industry. The candidate must reliably be able to commute to the jobsite. Must be fluent in English, both written and verbal.
Hours, Location & Compensation

Base Salary is determined based on qualifications and experience. Job Type: full-time, permanent. Monday-Friday, 9am to 5pm excluding statutory holidays. Location: Mississauga, Ontario Reference ID: In-House Service Engineer (HO)
Job Types: Full-time, Permanent

Pay: $40,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off RRSP match
Education:

DCS / DEC (required)
Experience:

bench-level repair: 1 year (required) medical device repair: 1 year (preferred)
Language:

English (required)
Work Location: In person