Job Description

Company Overview

Home Coffee Solutions Ltd. is one of Canada's largest and fastest growing specialty coffee and tea retailers. With our office and showroom located in Mississauga, near Pearson Airport, we aim to bring the joy of third-wave specialty coffee to the mass market.

Summary

We are seeking a dedicated Service Technician to join our team at Home Coffee Solutions Ltd. This role is essential in ensuring our customers receive top-notch service and support for their espresso machines, grinders, and other coffee related equipment. As a Service Technician, you will play a key role in repair, maintenance, and installation of consumer and commercial related coffee equipment.

Responsibilities

Perform repairs and maintenance on home and commercial coffee machines with a focus on quality and reliability Assist with installations and programming of commercial coffee equipment at customer sites Provide timely, clear updates to customers about their repair status and respond to service inquiries Accurately document service work, parts used, and maintain organized records Support warehousing, shipping, and logistics tasks as needed, including receiving and inventory management Adhere to company service level agreements (SLAs) and meet performance expectations for timely completion of work Communicate proactively with the VP of Operations regarding workload, timelines, and any issues affecting service delivery Demonstrate a positive, team-focused attitude and contribute to a collaborative work environment Follow all safety procedures and company policies Assist with other operational or administrative tasks as required

Requirements

High school diploma or equivalent; technical training in electronics, mechanics, or appliance/apparatus repair is an asset Experience in coffee machine repair is extremely rare; candidates with this background will be given the highest priority Experience in HVAC, hot water tank systems, or similar technical fields is closely applicable and strongly encouraged to apply 2+ years of experience in appliance, electronics, or related repair preferred Strong troubleshooting and problem-solving skills Excellent customer service and communication abilities Reliable, consistent, and able to work independently in a small team Valid driver's license and ability to travel to customer sites as needed Physical ability to lift and move equipment
Job Type: Full-time

Pay: $19.50-$29.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Discounted or free food On-site parking Store discount
Schedule:

Monday to Friday Weekends as needed
Work Location: In person