Job Description

Overview:

About the Role

Alto Supply is seeking an organized, people-focused and mechanically inclined

Service Technician

to join our team. You will be an essential team member helping to ensuring that all service-related operations--like maintenance scheduling, equipment repairs, and customer follow-ups--run smoothly and efficiently.

On a daily basis your technical repair skills will be called upon for troubleshooting and repairs of customer equipment (commercial dishwashers, cleaning equipment, small applicances). In addition, you will perform installs and preventative maintenance on customer equipment. A customer service mentality is a must in this position as you will often be the bridge between our customers and our internal team.

To Apply for this Position

If you believe you are a fit for Alto Supply and we sound like a fit for you, please forward your

RESUME

and

COVER LETTER.

Please be sure to address the following questions in your cover letter.

Please be sure to address the following questions in your COVER LETTER.

1. Provide a summary of your repair skills and training as it relates to the types of equipment we sell and service?

2. What experience have you had in dealing with customers and providing customers service?

3. Please give an example where you went "above and beyond" when providing service to a customer?

4. And most importantly, tell why you think that you're the kind of person we're looking for?

About Alto Supply

Alto Supply has been serving customers in Calgary for over 18 years and is currently expanding our business to serve more customers with our brand of customer care. Our company has fabulous clients that trust us and provide us with the opportunity to take care of them each week. Our team has earned the respect and trust of our clients, suppliers and staff through integrity and commitment to treating customers well. We are growing and we are looking for team members with a customer first attitude to help.

Key Responsibilities:

Perform installs and maintenance on customer equipment Troubleshoot and repair equipment both on site and at our facility Prepare service reports and document work for invoicing. Communicate with customers by phone, email and in-person regarding service updates, appointment times, and follow-up needs Schedule and coordinate service calls, preventative maintenance, and equipment installations. Maintain accurate service records, schedules, and equipment logs. Track parts orders and inventory related to service calls. Provide friendly, knowledgeable support to customers and field staff.

Qualifications:

Experience in small equipment and appliance installation and repair. Willing to learn new equipment maintenance skills A customer first and team-player mindset. Experience and general proficiency with online software such as scheduling, ticketing, CRM and invoicing systems is preferred. Excellent communication skills - both written and verbal. Ability to manage and prioritize multiple tasks. Driver's license and clean driving record. Ability to lift 50 lbs.

Why Join Us:

Be part of a growing, people-first company that values reliable service and strong relationships. Gain experience in a hands-on, solution-focused role. Opportunity to grow with the company in a supportive team environment.
Thanks for your interest in Alto Supply.

We will contact you if you are being considered for this opportunity.

Job Types: Full-time, Part-time

Pay: From $29.00 per hour

Benefits:

Casual dress On-site parking
Work Location: In person