Service Tech (Customer Support Centre)
Posted Date: Sep 16, 2022
Service Technician (Customer Support Centre)
Location: Regina, SK
Position Type: Casual Part-Time
Number of Positions: 3
Salary: $26.19 - $35.32/hour
Close Date: October 3, 2022
POSITION OVERVIEW
Receive and resolve customer complaints/issues by analyzing/testing/repairing/escalating using different data applications. Create trouble tickets to document all reported customer complaints/issues. Be accountable by providing a high level of customer service while resolving customer complaints/issues.
Training
The five week training program is fully paid and will be scheduled Monday to Friday from 8:00 AM to 4:15 PM. Successful completion of the training program is a condition of employment in order to continue employment as a SaskTel Service Technician(Customer Support Centre).
Hours and Shift Scheduling
This position is casual part-time; Hours are scheduled according to business needs; however, the majority of Service Technicians typically work an average of 20-25 hours per week. The Customer Support Center area operates 7 days a week, and is a 24 hour work environment.
TYPICAL DUTIES & RESPONSIBILITIES
(Not all inclusive or applicable to all assignments) * Receives, analyzes/tests/repairs/escalates customer issues/complaints. Logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required.
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