Job Description

Company Overview:

Cascadia Windows & Doors is an innovative, industry-leading manufacturer that creates beautifully designed fiberglass windows, doors, and cladding support systems. Included in some of the most exciting and award-winning construction projects across North America, Cascadia's goal is to help revolutionize the energy efficiency of modern buildings and drive the adoption of high-performance building products.

Broad Objectives:

The

Service Team Coordinator

plays a key role in ensuring efficient day-to-day service operations by managing scheduling, communication, and documentation for field service activities. The objective is to deliver prompt and professional customer support, coordinate technician resources effectively, and maintain accurate service records. This role supports internal teams, enhances client satisfaction, and contributes to continuous improvement in service delivery and operational efficiency.

Job Responsibilities:

Scheduling & Dispatch: Assign service requests and manage technician schedules. Customer Support: Respond to service inquiries, confirm appointments, and communicate updates. Documentation: Record service activity, warranty info, and customer feedback in ERP/CRM systems. Team Support: Prepare job details for technicians and coordinate parts or materials. Issue Resolution: Escalate complex problems and assist with troubleshooting. Inventory & Projects: Track service-related inventory and support capital project planning. Compliance & Process: Follow warranty/service protocols and assist with audit documentation.

Qualifications and Skills:

In-depth knowledge of process and mechanical engineering. 3-5 years of experience in the windows (or doors/windows) industry. Personable, professional communicator with strong customer service skills. Critical thinker; resourceful and solution-oriented. Strong time management and flexible personal availability. Comfortable navigating computers and digital platforms. Proficient in: Excel, Word, Outlook, Teams. Experience with ProCore is a plus but not required. Valid driver's license and passport (for site visits or travel if required).

Salary and Benefits:

Competitive salary based on experience. Excellent benefits plan. 100% company-paid extended benefits package after 3 months. RRSP program after 2 years. Continuous training and opportunities to learn with a knowledge-based company at the forefront of the green building movement. $65,000 to $75,000 - depending on experience.

Please send expressions of interest and resumes for this position to Samantha Sass, Human Resources Manager, at

hr@cascadiawindows.com

.

About Cascadia Windows & Doors:

Cascadia Windows & Doors is an innovative, industry leader, manufacturing beautifully designed architectural fiberglass windows, doors, and cladding support systems. Included in some of the most exciting and award-winning construction projects across North America, Cascadia's goal is to help revolutionize the energy-efficiency of modern buildings and drive the adoption of high-performance building products.