Job Description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence
We have a great opportunity within our Central Operations team for a Service Support Assistant. In this key role, you will play a key part in promptly distributing incoming tasks, as well as handling data entry/processing work that directly influences the customer experience. To support your success, we will provide thorough training on our systems, triage workflows, and insurance fundamentals.
Join our team!
What You will Be Doing:

• Process incoming tasks from brokers and partners across Canada using multiple internal systems
• Interpret broker requests and triage them according to established guidelines and procedures
• Complete straightforward service tasks as requested by brokers
• Handle live calls from brokers via a triage queue, assisting with basic inquiries
• Communicate with underwriting teams and brokers to gather missing information when needed
• Navigate triage queues efficiently, prioritizing the oldest tasks to maintain service standards
• Understand and uphold service level expectations to ensure timely task completion

What You will Bring:

• Post-secondary education or equivalent experience
• Minimum 2 years of experience in a support role
• Background in insurance is preferred
• Ability to thrive in a fast-paced, deadline-driven environment
• Strong multitasking skills and a quick learning curve
• Comfortable with repetitive tasks while maintaining focus, accuracy, and speed
• Proficiency with Microsoft Office and web-based/internal systems
• Exceptional attention to detail and organizational skills
• Strong time management and adaptability in a dynamic environment
• Excellent judgment, communication, and interpersonal skills
• Confidence to work independently while contributing to a collaborative team culture
• Bilingualism (English & French) is an asset
• A genuine interest in building a career in the general insurance industry

What you'll get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Exceptional Career Development opportunities.
• Support for your professional development.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
• Corporate wellness programs to support our employees' physical and mental health.
• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Skills Required