Job Description

Join our dynamic team as a Service Supervisor supporting the operations of our Earth Moving Division across Alberta and Saskatchewan!As the leader of our skilled technicians, you\'ll play a pivotal role in ensuring top-notch service delivery to our valued customers. With your strategic planning, adept scheduling, and stellar performance management, you\'ll steer our team towards excellence while upholding our commitment to unparalleled customer satisfaction in the designated territory.Responsibilities

• Manage and oversee the daily scheduling of shop and field service technicians to ensure that the workforce is adequately assigned to meet customer expectations
• Supervise and support shop and field service technicians and provide team leadership and direction to sustain employee engagement
• Serve as front line customer contact for shop and field service requests, follow-up and issues
• Assist customers, shop and field service technicians with technical issues in person, via phone or email. Partner with Technical Support as required
• Prepare shop and field service quotes for customers as required
• Build customer relationships and resolve issues directly or escalate to Service Manager as required
• Open work orders as required, review, approve and enter service reports, time sheets, work orders and parts requisitions
• Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis and maintain timely closing/invoicing of all EMT shop and field service jobs
• Partner with the warranty department for proper and timely claim submissions
• Communicate and maintain all safety rules and procedures at all times for technicians working at the shop as well as in the field at customer\'s sites
• Liaise with the parts department regarding parts ordering and availability to ensure timely completion of jobs
• Visit techs in the field to ensure highest quality and safety on the jobs is achieved
• Perform truck inspections to ensure fleet is both safe and clean
• Perform regular shop inspections to ensure safety rules are being followed and premises kept clean and organized
• Maintain a good work environment and resolve personnel conflicts as they arise
• Other duties as assigned

Competencies

• Must have experience within the Heavy Equipment or closely related industry, Heavy Equipment License is preferred but not required
• 5+ years Supervisory or Management experience is required
• Exceptional interpersonal, coaching & leadership skills are required
• High level of professionalism and ability to interact calmly while under pressure
• Agile and adaptable to the changing demands of the industry
• Customer and employee centric
• Computer Proficient - Word, Excel (MS Office Suite)
• Valid driver\'s license is required, willingness to travel locally. National or International travel may be required on occasion

Our Offer

• Highly competitive wages (premiums & allowances for select roles*)
• International training opportunities
• Challenging work opportunities
• Comprehensive benefits and employer paid premiums from day one
• Paid vacation & health and wellness days
• Generous employer RRSP matching
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jessica Gauss.One Passion. Many Opportunities.The companyThe Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 12 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.LocationLiebherr-Canada Ltd.10440 267 STT7X 6A2 Acheson, ABCanada (CA)ContactJessica Gaussjessica.gauss@liebherr.com

Liebherr