Job Description

Join a growing industry leader and take charge of a high-impact service team where your technical expertise and leadership truly make a difference.



Service Supervisor - Eastern Canada

Location:

Boisbriand, Quebec

Employment Type:

Full-Time



Overview



A leading industrial equipment organization is seeking a hands-on Service Supervisor to oversee service operations across Eastern Canada. This role is ideal for a driven leader who excels at coordinating technical teams, elevating customer satisfaction, and ensuring smooth, efficient service delivery.



This is a high-impact leadership position that drives customer satisfaction and operational excellence across the region. Your ability to lead teams, elevate service performance, and support customers directly contributes to the organization's long-term success.



About the Role



As the Service Supervisor, you will serve as the primary link between customers, service technicians, and internal departments. Your responsibilities include assessing service needs, managing repair workflows, coordinating field service activities, and upholding the highest standards of quality, safety, and customer experience. You will also provide technical guidance and may occasionally support customers directly on-site.



Key Responsibilities



Oversee daily service operations while maintaining a safe, clean, and organized environment



Coordinate technician workloads, work in progress, and all customer support activities



Evaluate equipment received for repair, determine required work, and authorize repair methods



Prepare accurate repair estimates and technical reports, ensuring clear and timely communication



Respond to customer service calls and deliver technical support as needed



Plan and schedule regular, priority, and emergency service calls for field technicians



Review and validate completed work orders to ensure compliance with internal procedures and ISO standards



Support packaging, shipping, and billing processes for repaired equipment



Lead, mentor, and supervise internal and external technicians



Conduct performance reviews, set objectives, and contribute to employee development



Foster a positive team culture and participate in annual budget planning



Qualifications



Professional diploma (DEP) in industrial mechanics or electromechanics



6-8 years of experience in an advanced industrial mechanical environment, including leadership experience



4-5 years in a customer service focused role



Proficiency with Microsoft Office; SAP experience considered an asset



Strong communication skills in French; functional English required for technical documents and communication outside Quebec



Demonstrated judgment, initiative, leadership, autonomy, and effective teamwork skills



Compensation & Benefits



$85,000-$90,000 annual base salary



$10,000 bonus



Full benefits after 3 months



RRSP program



Opportunities for professional growth and development



For additional information regarding the role please contact Senior Recruitment Consultant Jay McKillop at jaym@pmg.on.ca



PMG1