Job Description

LOCATION: ANJOU, MONTREAL, QC, CANADA

English description will follow

_______________________________________________

A propos de Binatek :

Depuis plus de 30 ans, nous simplifions les operations d'affaires et reduisons les couts de gestion grace a des solutions logicielles et des equipements innovants. Entreprise familiale en pleine croissance, nous misons sur le developpement professionnel de nos employes et favorisons un environnement collaboratif et stimulant.

Apercu du poste :

Binatek est a la recherche d'un

Superviseur de service

experimente pour diriger notre equipe de techniciens sur le terrain. Le candidat ideal possede une solide connaissance des

imprimantes, equipements de bureau, systemes multifonctions (MFP)

et une comprehension de base des

systemes informatiques et reseaux

. Il supervisera et soutiendra les techniciens, assurera la qualite du service client, participera aux diagnostics techniques plus complexes et garantira le respect des standards de performance et de securite. Ce poste combine des

responsabilites de supervision et de travail sur le terrain

. Le candidat doit etre

autonome, organise et capable de soulever des equipements jusqu'a 75 lb

.

Responsabilites principales :

Superviser, encadrer et soutenir l'equipe de techniciens de service sur le terrain. Planifier, coordonner et prioriser les appels de service et les interventions. Diagnostiquer, reparer et assurer la maintenance d'equipements tels que : imprimantes, MFP, dechiqueteuses, scanners et equipements connexes. Effectuer l'installation et la configuration d'imprimantes et autres equipements informatiques. Assurer un excellent service a la clientele et maintenir de solides relations avec les clients. Participer a la formation et au perfectionnement technique des techniciens. Effectuer des visites de service sur la route lorsque requis. Assurer le suivi administratif des interventions (rapports de service, suivi des pieces, etc.). Respecter les procedures internes de securite et de qualite. Etre disponible pour des

deplacements d'affaires occasionnels (business trips)

selon les besoins.

Exigences :

DEP ou formation postsecondaire en electronique, informatique ou domaine connexe. Minimum de 3 a 5 ans d'experience en

reparation d'imprimantes, MFP, ou autres equipements de bureau

, dont une partie en

supervision d'equipe technique

. Connaissances informatiques de base (reseaux, installation de pilotes, configuration de peripheriques). Capacite a soulever des equipements jusqu'a 75 lb. Excellentes habiletes en communication (francais et anglais). Fortes aptitudes en gestion du temps, en leadership et en resolution de problemes. Permis de conduire valide et bon dossier de conduite. Flexibilite pour des deplacements occasionnels a l'exterieur de la region.

Binatek offre :

Salaire competitif

selon l'experience.

Vehicule de l'entreprise fourni.

Assurance collective complete (medicale, dentaire, etc.)

.

Conges payes et conges maladie.

Certifications et formations offertes par les fabricants.

Telephone cellulaire fourni.

Possibilites d'avancement professionnel.

Environnement de travail collaboratif, respectueux et dynamique.

Type d'emploi :

Permanent, temps plein

Horaire :

Lundi au vendredi, 8h30-17h (jour)

Lieu de travail :

En presentiel - Anjou

Nous avons hate de vous rencontrer !

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About Binatek:

For over 30 years, Binatek has been dedicated to simplifying business operations and reducing management costs through innovative software and office equipment. As a growing, family-owned company, we value the professional development of our employees and foster a collaborative, dynamic work environment.

Job Overview:

Binatek is seeking an experienced

Service Supervisor

to lead our field service technician team. The ideal candidate has solid knowledge of

printers, multifunction printers (MFPs), office equipment

, and a

basic understanding of computer systems and networks

. The Service Supervisor will oversee and support technicians, ensure high-quality customer service, handle complex technical diagnostics, and maintain performance and safety standards. This role includes both

supervisory and field service responsibilities

, and requires someone

hands-on, organized, and able to lift equipment up to 75 lbs.

Key Responsibilities:

Supervise, coach, and support the team of field service technicians. Plan, coordinate, and prioritize service calls and field operations. Diagnose, maintain, and repair printers, MFPs, shredders, scanners, and related equipment. Install and configure printers and related software/hardware. Provide excellent customer service and maintain strong client relationships. Participate in technician training and technical development programs. Perform on-site service visits when required. Manage service reports, parts tracking, and follow-ups. Ensure compliance with safety and quality procedures. Be flexible for occasional

business trips

as required.

Requirements:

DEP or post-secondary education in electronics, IT, or related field. Minimum

3-5 years of experience

in printer/MFP repair or office equipment maintenance, with some

supervisory experience

. Basic IT knowledge (networks, drivers, device setup). Ability to lift equipment up to 75 lbs. Strong communication skills in

English and French

. Excellent leadership, time management, and problem-solving skills. Valid driver's license and clean driving record. Flexibility for occasional travel outside the region.

What Binatek Offers:

Competitive salary

based on experience.

Company vehicle provided.

Comprehensive group insurance (health, dental, etc.).

Paid vacation and sick days.

Manufacturer training and certifications.

Company cell phone.

Career advancement opportunities.

Supportive and inclusive work environment.

Job Type:

Permanent, Full-time

Schedule:

Monday to Friday, 8h30-17h (day shift)

Location:

On-site - Anjou

We look forward to hearing from you!

Job Types: Full-time, Permanent

Benefits:

Company car Dental care On-site parking Paid time off Vision care
Application question(s):

We must fill this position urgently. Can you start immediately?
Experience:

Equipment repair: 3 years (required)
Language:

English (required) French (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person