Job Description

Position Information

Job Title

Service Specialist II

Appointment Type

Full-time Temporary

Position Dates

September 8, 2025 - June 30, 2026 (possible extension)

Hours per week/FTE

35

About the Position

Testing Services requires an energetic individual with strong organizational, technical, and interpersonal skills to serve as a Service Specialist II. Reporting to the Testing Services Coordinator, the Service Specialist II is responsible for performing day-to-day activities associated with proctoring exams for students from Lethbridge Polytechnic and other educational institutions, community members, and professional associations.

To effectively meet clients' needs, the Service Specialist II must thrive in a fast-paced environment, working with frequently changing information and dealing effectively with large volumes of people.

Position Details

Job Duties:

Administering, proctoring, and supervising a broad range of exams (face-to-face and online) while maintaining high standards of accuracy and adhering to protocols to ensure exam security; Providing technical support to individual students and external stakeholders for online testing; Approving external proctors and providing instruction on the administration of Lethbridge Polytechnic placement tests and distance learning exams; Using web-based calendar software for scheduling and managing exam bookings; Maintaining a high standard of accuracy and confidentiality with keen attention to detail in processing information; Providing high-quality, professional customer service to students, faculty, staff and other testing centre clients; Providing support for administration of accommodated exams; Supporting operations in both Testing Services offices, as assigned; and Completing general office and clerical duties, as assigned.





NOTES:

Current students cannot occupy this role due to the requirements of the position.

Required Qualifications

Minimum two-year diploma plus at least one year of related experience; a combination of education and work experience may be considered. Excellent interpersonal communication, time management, problem solving, and organizational skills. Ability to exercise independent judgment in decision making. Advanced technical skills required with demonstrated proficiency in the use of Microsoft Office Suite applications: Excel, Word and Outlook. Ability to work accurately and precisely with tasks of a detailed and confidential nature. Conscientious adherence to guidelines, performance standards, and policies is essential.

Preferred Qualifications

Salary

AUPE Class Level 7 Step 1 $24.04/hr

Working Here

Lethbridge Polytechnic is learner-focused, with an emphasis on experiential and flexible learning experiences and work-integrated learning. We have a strong connection to our community and to the land and promote a work environment that supports professional development and employee wellness, including flexible work arrangements and scheduling that promote work-life balance. In addition, we prioritize equity, diversity, and inclusion across all areas of our campus community. Our team offers a supportive atmosphere in which we all contribute to shared leadership and achievements. We're also committed to providing all the tools, resources, and expertise team members need to succeed in their roles.

Lethbridge advantages

Lethbridge offers a relatively low cost of living, with mild winters and sun-filled summers. Outdoor adventures await you in the city's vast park systems and river valley, and we're located just an hour and 20 minutes from the mountains. Enjoy the advantages of small-city life while accessing the many amenities of a larger city, including arts and culture, sport and recreational facilities, and year-round family-friendly events.



Located on the traditional lands of the Blackfoot Confederacy, Lethbridge Polytechnic is committed to honouring the land from a place of knowing. We honour the Siksikaitsitapi as both the traditional and current Land Keepers of this area, and we welcome all Indigenous and non-Indigenous peoples who call Blackfoot territory their home to disclose as such when submitting applications.



Lethbridge Polytechnic is proud to be an equal opportunity employer committed to creating a diverse environment for all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, and age.


Posting Detail Information

Posting Number

T25-00427

Open Date

07/18/2025

Close Date

Open Until Filled

Yes

Special Instructions to Applicants

This position is for coverage of a maternity leave with a possibility of extension.