Job Description

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Service Specialist

Help great homes run smoothly. Grow with Calgary's highest-rated rental management team.


Location: Calgary, Alberta


Employment Type: Full-time, In-Person


Salary: $65,000 CAD annually + Benefits

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About Ripple Property Management

At Ripple, we adopt a modern, technology-driven approach to managing residential rental properties, prioritizing the needs of both tenants and property owners. With our headquarters in Calgary and a rapidly expanding presence, we are a property management company achieving significant success, evidenced by our 4.7-star rating on Google from hundreds of reviews by tenants and owners--a rarity in the industry.


Our clients appreciate our quick communication, user-friendly systems, and approachable, pressure-free property showings. Whether you are renting for the first time or are an out-of-town property owner, we strive to make the experience straightforward, transparent, and respectful.


As we continue to expand, we are seeking a Service Specialist to play a vital role in our field operations team, assuring that our properties are impeccably maintained and our tenants receive outstanding service.

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The Role

This role is perfect for a hands-on problem-solver who is just as comfortable performing routine inspections as they are coordinating with trades and guiding junior team members. As a Service Specialist, you'll be the reliable backbone of our field service operations, handling a variety of tasks dispatched to you. You're the kind of person who knows their way around a residential property--you can identify a furnace filter that needs changing, troubleshoot common household issues, and know when to call in a professional. You'll act as a point of escalation in the field, investigating unusual situations and ensuring our standards for quality and service are met.

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What You'll Do

Field Operations & Inspections: Conduct detailed move-in and move-out inspections, routine property checks, and follow-ups to ensure our homes are in top condition. Basic Maintenance & Troubleshooting: Handle minor maintenance tasks and be the first line of defense for service requests, identifying issues and determining the next steps. Vendor & Contractor Coordination: Meet with and follow up on the work of contractors and tradespeople to ensure jobs are completed to our standards. Problem Investigation: Investigate and report on unique or complex field situations, providing clear information for the office team to act on. Team Support & Training: Assist in training and mentoring new Field Agents on basic inspection procedures and company standards. System & Process Adherence: Use our company software to receive dispatches, log activities, and communicate updates from the field.
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Who You Are

You're a practical and resourceful individual with a strong sense of responsibility. You take pride in a job well done and have a knack for figuring things out. You are a clear communicator and can comfortably interact with tenants, contractors, and team members.

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Why Join Ripple?

You'll be trusted and supported - You're not just a number here. You'll have real ownership over your responsibilities, and your ideas for making things better will be heard. You'll be joining a top-rated team - With a 4.7-star rating on Google, we're known for treating people well and communicating quickly. We take pride in delivering what we promise. You'll grow with us - As we expand, there's an opportunity to grow into a more senior role within our operations team. You'll work in a fast, tech-forward environment - No clunky processes or outdated systems here. We love finding better, smarter ways to get things done.

Requirements

We'd love to meet you if you have:

5+ years of experience in a hands-on role such as a building or apartment superintendent, a field service technician, or a tradesperson with experience leading small teams. A solid understanding of residential building systems (e.g., HVAC, plumbing, electrical) to identify common problems. Experience in operations management or a similar field is a strong asset. Proven ability to work independently and manage your time effectively in a fast-paced environment. Strong problem-solving skills and the ability to remain calm and professional in various situations. A valid Alberta driver's license and access to a reliable vehicle are required for travel to properties within Calgary. A team-first attitude and a willingness to pitch in wherever needed.

Benefits

Base salary: $65,000 CAD/year Extended Healthcare Plan (Medical, Disability, Dental & Vision) Paid Time Off Benefits Mileage reimbursement for work-related travel Paid vacation and personal time off Cell phone allowance or company plan Professional development opportunities * Flexible working hours