Job Description

RRC Polytech is committed to accessible employment and to ensuring that our hiring processes are barrier free. If you require information in an alternate format, or if you require an accommodation to participate in the hiring process, please contact humanresources@rrc.ca.

Service Representative (Term Full-Time)

Steinbach Campus

POSITION TYPE:

Full-Time, Term Position Available (anticipated October 20, 2025 up to March 31, 2026)

SALARY:

$46,862 - $65,993 per annum

POSITION LOCATION:

Steinbach Campus (70km outside of Winnipeg, MB)

At RRC Polytech we aspire to have a workforce that is representative of the diversity within our communities. For this hiring process, a preference hiring practice will be applied. First consideration will be given to applicants who self-identify within their application as one or more of the following equity-deserving group(s): Women, Indigenous Peoples, Persons with Disabilities, Racialized Persons, Persons of the 2SLGBTQlA+ Community. First consideration will also be given to internal applicants. For more information about our hiring practices, please visit: www.rrc.ca/hr/work/hiring-process/.

Employment support is available to both internal and external candidates who self-identify as Indigenous (First Nations, Metis, or Inuit) seeking employment at Red River College Polytechnic. For guidance on the application process, interview preparation, or to discuss accommodation needs, applicants are invited to contact our Indigenous Recruitment Consultant at Indigenoustalent@rrc.ca.

ELIGIBILITY LIST:

This competition may be used to establish a 6 month eligibility list of qualified candidates for future vacancies.

DUTIES

Reporting to the Steinbach Regional Campus Manager, the Service Representative provides service excellence to students and instructors by delivering accurate and timely information about Red River College Polytechnic programs, courses, and services in a knowledgeable and professional manner. Working in a collaborative team environment, the Service Representative also supports a range of administrative functions, including coordinating program admissions, maintaining student records, and ensuring compliance with institutional policies and procedures. This role plays a key part in supporting the student experience and the effective operation of campus programs.

REQUIRED QUALIFICATIONS

Certificate in office administration; an equivalent combination of education and experience may be considered. Experience working in an office setting Experience delivering professional and efficient customer service Excellent verbal and written communication skills to be able to interpret and respond to customer needs Proficient with MS Office Suite including Outlook, Word, Excel Ability to multitask, prioritize and manage time effectively with a high degree of accuracy and attention to detail Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner Ability to work independently and part of a team Ability to learn new technology quickly and accurately Experience building a respectful workplace culture that promotes diversity, learning and continuous improvement

ASSET QUALIFICATIONS

Experience in a post secondary setting

CONDITIONS OF EMPLOYMENT

Applicants must be legally entitled to work in Canada This position may be required to work evenings and/or weekends Please note that applicants internal to Red River College Polytechnic must apply through My Portal on HRIS Unlimited.

"RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denesuline, and the National Homeland of the Red River Metis.
We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg's clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives."