The Service Representative is integral to Ketek's operations and is essential in assuring Client retention through the provision of hands-on customer service. The career growth of a Service Representative is dependent upon personal interest, inclinations, and abilities.
CORE DUTIES:
Establish and promote excellent relationships through clear and accurate communication;
Take instruction from Dispatch and/or act to ensure tasks are completed in a safe manner;
Install, troubleshoot, maintain, demobilize Ketek equipment for the benefit of the Client;
Using, cleaning, and maintaining the different tools required at the worksite;
When not in the field, will work in the shop and complete duties as required, under the direction of a Shop Foreman; and Follow instruction from Dispatch;
Take responsibility for all related site functions;
Perform routine onsite housekeeping duties;
Operate vehicles in a safe manner;
Fill required paperwork;
Ability to successfully complete safety training as required on an ongoing basis;
Observe all safety procedures and use proper Personal Protective Equipment; and
Perform other related duties as required.
Represent Ketek in a light that is commensurate with the values of Management and the Corporate Mission Statement. Represent Ketek in a light that is commensurate with the values of Management and the Corporate Vision and Mission Statements
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
QUALIFICATIONS AND SKILLS:
Required
Oilfield or service experience would be an asset
Valid Class 5 Driver's Licence with clean driver's abstract
Fluent in the English language (reading, written, spoken)
High School diploma or GED
Able to demonstrate good hand/eye coordination and manual dexterity
Familiar and comfortable with various saws, grinders and other hand tools
Able to operate required equipment in a safe and responsible manner
Ability to handle changing schedules and priorities, with high level prioritization skills
Strong work ethic and organizational planning skills with attention to detail
Ability to work independently or as part of a team
Effective verbal and listening communication skills
Electrical and/or mechanical aptitude
This position is defined as Safety Sensitive: Drug, Alcohol, Back and Audio tests are required prior to commencing employment.
WORKING CONDITIONS:
Physical Demands
Regularly required to stand/sit, talk/hear, stoop, climb, lift, balance, kneel and use of hands/fingers to operate tools, machinery and materials
Moderate to heavy lifting (up to 50lbs) may be required
Use of mechanical aids: overhead crane, forklift, pallet jack, and dolly may be required
Regular exposure to loud noises and metal particulates - hearing and respiratory protection is provided when needed
Potential exposure to acetylene gas, fumes, oil, and paint residue
Exposure to sharp edges, pinch points, trip and slip hazards, and blind spots
May be required to work in high, precarious places that are near moving parts and/or electrical works or in confined spaces
Work Environment
Field environment (85%) and shop environment (15%)
Required to work weekends and outside of regular office hours
* Required to work outside in all different weather conditions including extreme cold and heat
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