Job Description

SERVICE REPRESENTATIVE (BUSINESS SALES - ISR)
Location: Regina, Sask
Position Type: Part-Time
Number of Positions: 5
Salary: $25.33 - $34.14/hour (Will be based on education and experience).
Closing Date: August 25, 2022
* These positions are casual part-time.*
POSITION OVERVIEW
This position is located at 1825 Lorne St. in Regina. Represents SaskTel in various types of business contacts. Responsible for determining customers business priorities using proven sales methodologies and providing solutions that provide value to customers. Responsible for promoting the sales of business products and services in a complex business environment. Completes internal work and procedures to ensure customer requirements are met or exceeded. May include attendance on customer premises as required.
QUALIFICATIONS

• Working knowledge and ability to demonstrate techniques needed to persuasively promote the sale of complex Business products and/or services, typically gained from 2 years in a Sales role.
• Working knowledge of SaskTel products and services.
• Excellent verbal and written communication skills.
• Demonstrated ability to handle business customer contacts with tact, diplomacy and courtesy at all times, particularly when handling complaints and resolving disputes.
• Good analytical, problem solving and decision-making skills.
• General knowledge of:
  a) SaskTel Business Sales products and services (wireline and wireless)
  b) Wholesale products and services.
  c) Converged & Hosted Applications.
  d) Networked environments
  e) Customer Premise Equipment (CPE)
  f) Business Sales internal processes
• Working knowledge of personal computers and various software applications.
• Working knowledge of applicable systems used in daily job functions.
• Good multi-tasking skills.
• Successful completion of prescribed training courses.
• Keyboarding skills 20 wpm.

Hours of Work

This is classified as a casual - part time position which means that SaskTel cannot guarantee a set number of hours per week. Hours are scheduled according to business needs. The hours of operation are Monday to Friday (8:00am – 5:00pm). Our Service Representative currently average approximately 30-35 hours per week but this can vary and is based on business needs. This is a unionized position and you will become a member of Unifor once you commence employment. Positions that are of a more permanent nature (permanent part-time, permanent full-time) are awarded based on seniority and qualifications. Training
Training is typically scheduled for full-time shifts. Although you will be working various shifts in this position, the training is very structured. Training will start on your first day of employment and will cover orientation, SaskTel specific systems training as well as technical training. Passing the training program is a condition of your employment.
You can expect to train between the hours of 8:00 AM - 5:00 PM Monday to Friday based on training requirements. This is fully paid training and you must be available to attend 100% of the training.
Shifting

Service Representatives are shifted 5 days per week and have various start times. Our Casual Part Time shifts vary in length and are currently between the hours of 8:00-5:00pm Monday - Friday but may evolve based on business needs to include evenings and weekends. Ideal candidates will be expected to be flexible in their working availability. There are two types of working shifts. One shift is a scheduled shift where these will be released 30 days prior to the shift. The other type of shifting is a day-of call-in shift where we would call you in to work the same day. It is an expectation of SaskTel that you would accept nearly 100% of your scheduled shifts as well as at least 80% of the day-of call-ins. About SaskTel SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections including 639,000 wireless accesses, 289,000 wireline network accesses, 289,000 internet accesses, 114,000 maxTV subscribers, and 81,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,400 full-time equivalent employees (FTEs). Visit SaskTel at www.sasktel.com.
Thank you for your interest in SaskTel - we look forward to reviewing your applications!