to join our team. This role combines hands-on mechanical work with service coordination responsibilities. The ideal candidate will have a strong background in small engine repair, welding, equipment servicing, and palletizing products for shipment, along with the organizational skills required to manage service requests and support departmental operations.
You will be responsible for diagnosing and repairing equipment both in-shop and at customer locations, palletizing machines and products for outbound shipments, responding promptly to service inquiries, and overseeing day-to-day activities in the service department to ensure timely and effective resolutions.
KEY RESPONSIBILITIES:
Palletize products for shipment and assist the warehouse team as needed.
Perform diagnostics, maintenance, and repairs on a range of gas-powered and electric equipment (e.g., generators, power trowels, compactors, pressure washers, etc.).
Perform basic welding as needed for equipment servicing.
Troubleshoot and resolve equipment issues on-site or at customer locations.
Respond to emergency repair requests and scheduled service calls in a timely, professional manner.
Manage and prioritize service department requests via phone, email, and in-person.
Maintain clear records of repairs, service calls, and parts used.
Coordinate with other departments and update customers on service timelines and repair progress.
Ensure all repairs meet safety, quality, and performance standards.
Maintain the organization and workflow of the service department, including parts inventory and job scheduling.
REQUIREMENTS:
Proven experience in small engine repair (e.g., Honda, Kohler, Briggs & Stratton).
Basic welding skills.
Strong mechanical aptitude and troubleshooting abilities.
Valid driver's license.
Ability to work independently and manage repairs in the field.
Strong communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Basic computer and email proficiency.
PREFERRED QUALIFICATIONS:
Certification in small engine, mechanical, or equipment repair.
Experience with construction or industrial equipment.
Bilingual in English/French or English/Spanish is an asset.
COMPENSATION:
Competitive hourly wage or per-call rate:
$18.50-$30.00/hour
based on experience.
Commission opportunities available.
WHY JOIN US?
Flexible schedule with part-time or full-time availability.
Hands-on, varied mechanical work.
Opportunity to lead and grow within the service department.
Supportive and dynamic team environment.
Access to employee perks such as:
Discounted or free food
On-site parking
Store discounts
SCHEDULE:
Monday to Friday
On-call availability required
Expected hours:
20-40 per week
LANGUAGE:
Proficient in English (Written and Verbal)
Job Type: Full-time
Pay: $18.50-$30.25 per hour
Expected hours: 35 per week
Benefits:
Casual dress
Flexible schedule
On-site parking
Store discount
Language: